Luminar AI will not edit photos images have triangle with exclamation point inside

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Renwin Jacob

• October 16, 2021 22:31

I'm a WIN10 user and I have picked up this error with the triangle with the exclamation mark within. I've tried everything... uninstalled twice, tried inserting a single image to edit, and checked on this "post''. Unfortunately, I'm not seeing a clear reply on how to resolve this. This is a stunner!!!

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  Renwin Jacob

  • October 16, 2021 22:56

  So, I actually found some info on the AI support team. I unfortunately had to delete the folders in the catalog,  only about 900+,... but I was able to determine that the edited images are back In their respective folders somewhere on my PC. I'll survive this. Perhaps, this may prompt me to establish structured  workflows!!! Nonetheless, I'm a bit peeved by a whole day wasted in trying to resolve this!!!

   

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  Anastasia Davis

  • October 17, 2021 09:55

  Hi Renwin! It seems Luminar lost the folders for some reason.

  Next time, if it happens please try the following:

  1. Go to the Catalog tab (in the top-bar menu);

  2. Right-click the folder with an exclamation mark next to it;

  3. Choose Locate Folder from the drop-down menu: http://prntscr.com/w7a408 

  4. In the window that opens, find and select the necessary folder.

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  Renwin Jacob

  • October 17, 2021 19:55

  Thanks for your response. Heaven knows what happened...makes me a whole lot wary now.

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