Luminar 4.3.3 Freezing and crashing on startup

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    Margaret Bright

    Dear Member,

    I am sorry to hear about the issue you are experiencing. 

    Please kindly note that reinstalling the app does not delete your edits. All your editing history is saved within the catalog. But we would need some additional information in order to provide you with the solution for this.

    Could you please get in touch with our support team at https://skylum.com/support? They will help you get this sorted out. It would help a lot if you could provide our team with the event logs. This will help identify the cause of the issue:

    1. Reproduce the issue (the crash).
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your support request.

    Hope to hear from you soon.

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