Luinar AI stürzt ständig ab

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    Margaret Bright

    Dear Member,

    Could you please get in touch with our support team at https://skylum.com/support? They will help you get this sorted out.

    It would help a lot if you could provide our team with the following information:

    1. Your System information:

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it
      and attach this text file to your support request.

    2. Event logs:

    1. Reproduce the issue (the crash).
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your support request.

    Hope to hear from you soon.

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