Missing OpenGL 3.3 or Later Error

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Timothy Ramsey

• October 10, 2021 19:16

This is a problem I believe started with a Windows Update. I went back to the original driver for my NVIDIA GeForce GT 630 card and this error still persists. As of today I can't get this error to go away and short of replacing the graphics card I'm stopped from being able to use this software?

Frustrating at best..

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  Roy Blackwell

  • October 10, 2021 20:46

  I'd recommend installing the latest video driver directly from Nvidia.

  https://www.nvidia.com/Download/index.aspx?lang=en-us

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  Timothy Ramsey

  • October 10, 2021 20:49

  Roy, thank you and I have tried directly from Nvidia and rolled back to even earlier versions with the same results. 

   

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  Agatha Winter

  • October 11, 2021 07:06

  Hi Timothy,

  Sorry to hear about the issue you encountered! Could you please reach out to our support team and provide them with your hardware configuration?

  • Press the Windows logo key + R.
  • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard. 
  • In the window that opens, make sure you have System Summary highlighted on the left.
  • Click File > Export.
  • Type the file's name (you can choose any you like), save it somewhere where you can easily find it, and attach this text file to your inquiry via https://skylum.com/support 

  N.B. The links are clickable and show the screenshots that can guide you, if necessary.

  Here is the video tutorial on how to retrieve your system info: https://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8     

  Looking forward to hearing from you.

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  Timothy Ramsey

  • October 11, 2021 18:43
  • Edited

  I'm getting an error 404 as the https://skylum.com/support  link?

  Can I reply to the e-mail with this file? I'm going to give that a try..

  Tim

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