Enchanting Twilight Downloaded but not unloadable
I down loaded the Enchanted Twilight to my windows 10 operating system but when I try to add it to my software it can not be found or seen, the software in the video tutorial also looks different to my software which I just purchased. there is no customer support so I am not sure who to ask or where to go for help...
Question? Why does my software look different to the AI software in the tutorial.
Question? Why cant I find my downloaded "add on" on my computer.
Question? Why is there no customer support.
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Enchanted Twilight is a collection of sky images. See the user manual for info regarding sky files.
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Hi!
Concerning the Enchanting Twilight pack, Roy Blackwell is absolutely right; it is a skies pack, so the instructions are a bit different than those for templates. Please check them below:
First of all, please unzip the downloaded pack. On Mac, simply double-click the zipped file. On Windows, right-click the .zip file to select Extract All, and then follow the instructions.
Here’s how you can upload custom skies:
- Load a picture with the sky that you want to replace in Luminar.
- In the top-bar menu, select the Edit tab.
- In the right Tools panel, scroll down to the Creative section.
- Choose Skyᴬᴵ > Sky Selection.
- In the window that opens select the upper menu with skies > find Custom in the drop-down list: https://prnt.sc/10vy7fj
- In the Custom section, click the + button: https://prnt.sc/10vy958
- A dialog window will open where you'll need to navigate to the folder with your skies and choose the one you need.
- Confirm the selection and enjoy the tool!
- Skyᴬᴵ will work with your own photos if they are in one of the following formats: JPEG, PNG, and TIFF.
If you'd like to add these skies to the default drop-down menu, click Skyᴬᴵ > Sky Selection > select upper menu with skies > Show Custom Skies (https://prnt.sc/10vybyc) > copy the skies to the folder that opens.We recommend keeping no more than 50 skies loaded at a time for better performance.
This video tutorial can also be helpful: https://vimeo.com/555513945
Concerning your other questions:
- Why does my software look different to the AI software in the tutorial. >>> Please clarify what tutorial you refer to.
- Why is there no customer support. >>> You can always reach us via the contact form https://skylum.com/support or email support@skylum.com.
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