Is this mailadress from skylum?

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Yvon Syx

• September 29, 2021 13:00

Hello I am Yvon,

A few days ago I received a mail apparently from Skylum with an offer to buy NEO at a lower price because I already own Luminar 3 and 4. It is strange to me that this mail address looks like this, I am not sure if I can trust this?

Roman van Skylum team@skylum.com via d33c.emsend3.com 

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  Kate Williams

  • September 29, 2021 13:40
  • Edited

  Hi Yvon,

  The email address seems to be legitimate, so is the sender. If you'd like to be 100% sure, please don't hesitate to forward it to support@skylum.com so that we could check its contents.

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  Yvon Syx

  • September 29, 2021 13:48

  Thank you Kate!

   

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  Yvon Syx

  • October 04, 2021 08:39

  Hi, 
  
  I pre-ordered Luminar Neo and paid for it but can not find any reference of it in my account, is this normal?

   

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  Margaret Bright

  • October 04, 2021 17:17

  Hi Yvon,

  Your pre-order should already be visible in your Skylum account. If you don't see it, don't worry just yet. Our support team will help you sort this out. Please get in touch with them at https://skylum.com/support. 

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  Yvon Syx

  • October 05, 2021 08:23

  Hi Margaret,

  Thank you, it is ok now!

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