Luminar 4 Catalog Issue with New OS Update




  • Avatar
    Helena Carter

    Hi Jeremy Soto,

    In this case, please, try renaming the folders with the images that don't appear from within Luminar 4 and let us know the outcome.

    Comment actions Permalink
  • Avatar
    Jeremy Soto

    Hi Helena,

    The folder rename seems to have fixed this issue. The new and moved images appear in the catalog. However, it seems when I rename the folder back to the original name Luminar crashes on opening. If I change the folder name again it works. This appears to be a bug.

    Comment actions Permalink
  • Avatar
    Kate Williams

    Hi Jeremy,

    Could you please email us a screenshot of your Catalog file structure as in the example: ) along with the crash report at

    Here's how you can collect it: 

    1. Open Finder.
    2. Click Go in the top menu > click Go to Folder.
    3. Paste the following path: ~/Library/Logs/DiagnosticReports and click Go.
    4. In the folder that opens find the most recent files with Luminar 4 in their names and attach them to your email.

    Here is the video tutorial on how to collect crash report 

    Looking forward to hearing back from you. 

    Comment actions Permalink

Please sign in to leave a comment.