Luminar 4 Catalog Issue with New OS Update

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    Helena Carter

    Hi Jeremy Soto,

    In this case, please, try renaming the folders with the images that don't appear from within Luminar 4 and let us know the outcome.

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    Jeremy Soto

    Hi Helena,

    The folder rename seems to have fixed this issue. The new and moved images appear in the catalog. However, it seems when I rename the folder back to the original name Luminar crashes on opening. If I change the folder name again it works. This appears to be a bug.

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    Kate Williams

    Hi Jeremy,

    Could you please email us a screenshot of your Catalog file structure as in the example: http://prntscr.com/10c13mo ) along with the crash report at support@skylum.com

    Here's how you can collect it: 

    1. Open Finder.
    2. Click Go in the top menu > click Go to Folder.
    3. Paste the following path: ~/Library/Logs/DiagnosticReports and click Go.
    4. In the folder that opens find the most recent files with Luminar 4 in their names and attach them to your email.

    Here is the video tutorial on how to collect crash reporthttps://www.loom.com/share/7d4e019642e747549c6fb0a1cc7eaa0a 

    Looking forward to hearing back from you. 

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