Updated to latest version - now Luminar AI won't start

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    Kate Williams

    Hi Michael,

    Please try to restore from backup. 
    1. Make sure Luminar is closed.
    2. Locate your Luminar AI Catalog folder. The default location is C:\Users\%username%\Pictures. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar AI Catalog folder. Choose any name you like.

    Try to launch Luminar AI and create a new catalog. If you're able to load the app, please, try the following steps:

    1. Make sure Luminar is closed.
    2. Navigate to where your previous catalog is stored.
    3. Locate the Backups folder in the catalog and open it.
    4. In the Backups folder, select a file that has been created prior to when you encountered the issue with the library and copy the file somewhere where you can easily access it.
    5. Rename the file you just copied by adding the following after the file name (omit quotes): '.luminarai'.
    6. Start Luminar.
    7. Click Luminarᴬᴵ >File > Catalog > Open > point Luminar to the file from Step 5.

     

    If the issue persists, would you please contact us at https://skylum.com/support for further investigation? 

    Please make sure to include the link to this thread as a reference. 

     

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    Michael Berg

    Hi Kate,

    I'm sorry for being so late to repond to your suggestion. I just want to say that the trick with renaming and reopening a catalog backup solved the problem for me. Very grateful for that suggestion :-)

    - Mike

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    Austin Miller

    Hello Michael,

    We are glad to hear that Luminar AI is working fine now :)

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