Comments

5 comments

  • Avatar
    Elena O'Brien

    Hi Ian Scaife,

    Please try the following solution:

    1. Open Finder, click Go > Go to Folder and paste the following path: /Library/Application Support/MacPhun Software/Luminar4/Plug-Ins. There will be a bunch of files in there, the one you're interested in has .plugin extension.
    2. Copy the .plugin file somewhere where you can easily find it.
    3. In Aurora, click Plugins > Other > Open Plugin > point Aurora to the .plugin file you just copied. Luminar should open.

    Here is the video tutorial that may also be helpfulhttps://www.loom.com/share/fc848c9d5d7249d594a298525af184bd 

    0
    Comment actions Permalink
  • Avatar
    Ian Scaife

    Thank you

    I have followed the process and is still does not work. Aurora crashes every time.

    Screen recording provided...

    https://we.tl/t-eJoNcS2nEx

    Thanks in advance for any further assistance you can provide.

    Ian

    0
    Comment actions Permalink
  • Avatar
    Katherine Nelson

    Hi Ian,

    As far as I can see, you're using Norton antivirus. 

    Please try disabling it or add Luminar to the list of exclusions:(https://support.norton.com/sp/en/uk/home/current/solutions/v3672136 )

    Does it still crash?

     

    0
    Comment actions Permalink
  • Avatar
    Ian Scaife

    Yes, still crashes.

    I tried disabling Norton and also uninstalling it, but no good.

    Any other ideas or other work-arounds? 

    Ian

    0
    Comment actions Permalink
  • Avatar
    Angela Andrieux

    Hi Ian,

    We'll need to take a closer look at your particular case to further troubleshoot the issue. Please reach out to us at www.skylum.com/support and include a link to this thread in your message so we can make sure we don't recommend the same things again. We'll do our best to get this resolved quickly!

    0
    Comment actions Permalink

Please sign in to leave a comment.