Neo and Luminar AI Catalog

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    Elena Blum

    Hi Mark,

    LuminarAI and Luminar Neo are designed to serve two different purposes.

    As we plan to have both applications available on the market, we will ensure, that it receives updates to its performance and camera support, so it provides an excellent experience for those who rely on it. We’ll ship updates for things like the forthcoming Windows 11 from Microsoft. So if you prefer Luminar AI Workflow, you can use it in the future too. Also, the app will also continue to run for many years to come.

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    Gary Bowen

    "LuminarAI and Luminar Neo are designed to serve two different purposes."

    Therein lies the problem for the consumer - we haven't seen those purposes clearly defined in order to make an informed choice/decision.

     

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    Raymond Isbill

    This is just bad business practice and typical for skylum. Create a new buzz worth get sub par software only to stop development after a year. I should have learned my lesson after buying L4 only to see it end a couple months later and AI took over. Camera support and bug fixes is useless if we aren't seeing new development and feature upgrades. I will not buy another product from skylum period. AI was never marketed as being for "amateurs" and honestly it's not worth the price either way. There's little Intelligence in the software and it can't even do blemish removal well.

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    Matt Orth

    we will ensure, that it receives updates to its performance and camera support,

    Thats what you said when you abandoned L4.  Will AI get additional features, or is it frozen where it is?

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    Austin Miller

    Hello Matt,

    Luminar AI is not frozen and it will still receive its planned updates.

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    Matt Orth

    And those planned updates would be?

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    Raymond Isbill

    I was told by luminar that AI just like L4 will only see support updates such as camera compatibility. It will see no major improvements or additions. To me that means it's dead just like L4. Since I only bought AI a few months ago I demanded a refund and I'll never buy anything they make going forward.

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    Tim Horne

    "Luminar AI is not frozen and it will still receive its planned updates."

    "we will ensure, that it receives updates to its performance and camera support,"

    That's what Skylum has been saying for three years about Aurora HDR. Aurora HDR has not received any performance and camera support since the last major release. The only thing updated was support for MacOS that Apple caused. DO NOT TRUST Skylum!

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    Mike Lee

    "Luminar AI is not frozen and it will still receive its planned updates."

    ...LOL. I give it a year, tops, before it's left to rot in the same dump as Luminar 2018, Luminar 3, Luminar 4, and Luminar Flex. It's the same song and dance, and it's kind of insulting that ya'll would think we'd believe anything would be different this turn of the Skylum merry-go-round.

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    Elena O'Brien

    Hi Mike Lee,

    Please note that we still support Luminar 4 and it will receive at least one more update.

    Also, we do not have plans to stop the support of Luminar AI just yet.

    Regrettably, as much as we would love to, we are not able to support each and every application we've ever released forever. At this moment, having a different vision of what a photo editing software should look like and what it should be and represent, we wouldn't be able to still support the very first Luminar from 5 years ago and prevent ourselves from growing as a company and as people by doing that.

    We are currently evolving and coming up with new ideas, we listen to the feedback we get from our amazing customers and, as a result, create something innovative that would be easy, yet convenient and fast to use. We would not be able to put all these updates in our very first Luminar, as they have very different concepts and we can't redo the whole application and think that people would be okay with it. Some people would prefer to still use the software they've grown to love without the new features, and that is fine with us, therefore, we are trying to support our previous applications for as long as possible.

    I hope you can understand our vision and support us on our journey.

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    Martial Fournier

    Translator
     
     
     

    Bonjour,

    Je ne comprends pas votre logique, il aurait suffi de mettre à jour luminar AI avec les améliorations  de Néo. Quitte à les payer ... mais un nouveau logiciel ????? De plus sans pouvoir regarder l’efficacité de ces nouvelles fonctions.   NON. Et pourtant j’ai toute la gamme luminar mais là, c’est trop !!!

    Cordialement

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    Mike Lee

    Sorry, Elena,

    But I've been burned too many times to understand your vision or support you any longer on your "journey."

    It's dishonest marketing plain and simple, and the business model leaves so many out to dry. It's insane to me that your company has announced Neo when so many, including myself, can barely use AI because of all the stability and performance issues. How in the world can you truly expect any sort of loyalty from us, when all we get is half-baked, unstable, unreliable, and abandoned software in return?

    You say that we can simply continue to use AI if we don't want to buy Neo, for as long as we'd like, but how is that possible when it's so incredibly slow and buggy? Of course I understand that you can't just keep supporting every piece of software indefinitely... but when you move on to the next program while the current one is in such a poor state, every... single... time... how do you expect that to build any sort of trust with us?

    But it's infinitely clear this kind of feedback doesn't resonate with anyone there, so I'm really not sure why I even bother. At least one good thing came of this Neo announcement - it's solidified my decision to never give Skylum another dime.

    I'm not a video gamer, but ya'll could learn a lot from the story of No Man's Sky and their "redemption":

    'No Man's Sky's Disastrous, Wonderful, Amazing Journey - Variety

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    Mark Goldie

    I know this is an old thread, but its interesting to me as a newish customer. 

    On one hand I see the anger and frustration for customers who have a certain expectation. 

    On the other hand, Skylum are creating new software with new capability, and you want that new capability for your original price in your original software. Which simply isn't sustainable for a software company. Support and updates sure, but development of new capabilities is for new products. 

    In saying that, the products that serve different markets AND have different capabilities should share a single asset library (which is what brought me to this thread)  if anything, only to show that its a family of software rather then standalone products. If you expect users to migrate libraries as a progression, then you should provide ALL the Luminar AI capability into Neo so its a progression. 

    Otherwise you are making your customer base choose rather then providing a unified option. 

     

     

     

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    Mike Lee

    Mark, I absolutely agree. Supporting a single product indefinitely for free is not sustainable. But that's not what the majority of us complaining here expect. That would be unreasonable.

    I do, however, think it's reasonable to expect a product to perform as advertised before being discarded for the "next version," don't you? That's the problem. There are so many people that have invested in Luminar AI and can not use it for the purpose it was made. Myself included. The performance is abysmal. I don't care about the next new AI feature like removing powerlines, when loading a photo from the catalog takes 12 seconds. Or when zooming in to a photo takes ~8-10 seconds to appear clear/sharp. Might not seem like a lot, but over a 300-photo session, that's (at minimum) nearly two hours spent doing absolutely nothing but waiting, if I load every single photo and want to zoom in to it at least once during editing. I realize this is not the case for every single person, but clearly enough people are having trouble with it.

    Note, this is coming from someone that has been along for the ride from almost the beginning. I've got Luminar 2018, Luminar 3, Luminar Flex, Luminar 4, Luminar AI, and I've pre-ordered (very hesitantly) Luminar Neo. And not a single one of their programs, so far, has been reliable enough for me to use for anything more than the occasional single-photo edit, or round trip from Lightroom. Not one.

    With Neo being, apparently, an "all new engine", I would love to see them move to a business model that keeps the focus on this new singular product. Do what so many other companies do successfully. Sell the product up-front, include 1 year of free updates, then offer an annual "service plan", that includes any updates beyond that first year. And if you let your service plan lapse for more than one year, you need to buy the original software license again. That serves both people. The people that are happy with how the software performs in its current state and are content to pay once and keep it forever, and the people that are happy to pay annually for continued updates and improvements.

    Which is basically what they're already doing by releasing a brand new program every year, except they'd be doing it in a way that doesn't absolutely tick so many people off... lol. Seems like a win-win to me, but apparently their team prefers to deal with forum posts like this every single year.

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    Ivan Azure

    Hi Mike,

    We are sorry to hear that you have had such an experience using our applications. We would be glad to troubleshoot any technical issues you may have encountered, answer all questions about our software and recommend the clusters of functions that could correspond to your objectives. If there are problems with the performance, don't hesitate to get in touch with our support team via support@skylum.com and we will investigate your case more thoroughly.

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    Cameron Fetty

    Seems Skylum cannot fix the simple things like a refresh to a catalog, but are very good at marketing and creating a new name for an old product.  Sorry, but after 3 different products, if you can't fix something simple, why would we expect you to do well in any other areas.

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    Warith Niallah

    The software is a toy and not meant for professionals.  This low-level software was meant for simple social media and school project editing for a kid with a PC/MAC with just one set of images and no need for a professional workflow.  We purchased several seats and realized immediately that we could not edit the same images across multiple machines.  The AI is cute and fun if you want to play and amuse yourself, but useless for professionals.  Photoshop is finally using AI to make edits, so Adobe is our choice now.  We will keep the Skylum Neo software for some of the minor playtime edits, but not use it for professional purposes.  We should have read the forums before we purchased this garbage.

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    Agatha Winter

    Hi Warith,

    Sorry to hear that you're unhappy with Luminar!

    I'd like to address your remark that you cannot edit the same images across multiple machines.

    The same catalog can be accessed on two computers as long as they share the same OS (i.e. Windows-Windows, or macOS-macOS). 

    The Library is stored in a Luminar Catalog folder (by default, it's created in the Pictures folder. You can check its location by clicking File > Catalog > Show in Explorer). You need to share the same catalog folder and the image files between two computers. 

    Here's how you can enable the workflow you've described: you just need an external HD that you can migrate from one machine to the other. Put both your catalog and images on that drive 
    If you've already produced a catalog on both machines, then you've got two different catalogs and even if you had all the images on the external drive, the two catalogs would naturally have two different understandings of what edits have been done, etc. This is why you need to have both the catalog and the images on the external drive.

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    Michael Gould

    As a retired programmer who had a large vertical market app with several "plug-ins" we always maintained a single catalog. If a customer didn't want to upgrade the base app, future plug-in's may or may not work depending on whether we changed the database. We would support 3 versions but once we released the 4th, the oldest version was no longer supported for any updates including security updates for the database. It seem to me to make the catalogs fully compatible

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