Luminar AI crash
Answered
Have been using Luminar AI for several months with no problems until today. Using as a stand alone program on a desktop IMac. Today, while editing a photo, Luminar AI crashed. I have tried to reopen three times, each time the Luminar screen opens, starts to update the Catalog and then crashes within a few seconds. I have restarted the Mac to no avail. I am unable to access my program. Any suggestions would be much appreciated. Ian
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Hi Ian,
Please try the following steps:- Hold down the Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear.
- Select a backup that was created before you encountered the issue with the library and click Restore from Backup.
Here is the video tutorial that may also be helpful: https://www.loom.com/share/2fad8457bbb34faa948ea766a002aad8 -
Hello Skylum support community im sorry work has changed my working hours for the fall semester thank you for reaching out and trying to help me ill give this a try and hope that it works!P.S. Its alright sending the wrong email. I've done that, it's cool, no worries, but bare with me if I may not understand right away that i'm a concrete thinker and on the spectrum and I truly really appreciate your support! Thank You!! -
Hi Brandon - Sure, take your time!
Just in case the issue persists, you can contact our support team via https://skylum.com/support as well.
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Hi Brandon,
You can use our email address to contact us directly: support@skylum.com.
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