Luminar AI crash

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    Katherine Nelson

    Hi Ian,

    Please try the following steps:
    1. Hold down the Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear.
    2. Select a backup that was created before you encountered the issue with the library and click Restore from Backup.
    Here is the video tutorial that may also be helpfulhttps://www.loom.com/share/2fad8457bbb34faa948ea766a002aad8
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    Brandon Licke
    Hello Skylum support community im sorry work has changed my working hours for the fall semester thank you for reaching out and trying to help me ill give this a try and hope that it works! 
     
    P.S. Its alright sending the wrong email. I've done that, it's cool, no worries, but bare with me if I may not understand right away that i'm a concrete thinker and on the spectrum and I truly really appreciate your support! Thank You!! 
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    Agatha Winter

    Hi Brandon - Sure, take your time!

    Just in case the issue persists, you can contact our support team via https://skylum.com/support as well. 

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    Brandon Licke

    Agatha, Is that support online? I have gotten nowhere with the online support agent, which lead me to reach out to the community for help. I've been having this problem since 3 months ago and I  can’t really use anything I just don’t understand

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    Katherine Nelson

    Hi Brandon,

    You can use our email address to contact us directly: support@skylum.com.

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