Impossible to add pictures in an existing catalog

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8 comments

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    Anastasia Davis

    Hi! Could you add the same images via Add Single Image button? 

    Does it happen to all images or particular ones?

    You can try creating a new catalog:

    in the top bar menu choose File > Catalog > New

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    Black Eyes

    Hi Anastasia,

    - Add Single Image works but then the picture doesn't go to the targeted folder

    - It happens to all new images

    - Creating new folder is not a solution. I do not want to have thousands folders everytime I add new pictures.

    Any solution?

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    Katherine Nelson

    Hi!

    Could you specify if you have macOS Big Sur?

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    Black Eyes

    Yes, I have Big Sur 11.5.2.

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    Black Eyes

    Hi Skylum Team, No solution to my problem?

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    Elena Blum

    Hi Black Eyes,

    I definitely understand your concern. Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away.

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    Simon Bowler

    I have exactly the same problem.  This has been a running problem since I've owned A1. I've tired a variety of renaming catalogues etc following various posts and solutions which eventually gets there. I've now a directory full of old versions and crap and have wasted hours and hours.  I have just downloaded the latest Ai update hoping this will sort the issue but NO, no matter how I try to import pictures they do not appear in the catalogue but when I use the go to 'show in finder option' there they are !!!. It's got to the stage I'm going to have to bin Ai which is a shame as I like the editing.  Surely importing a file into the catalogue should not be so difficult !

     

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    Agatha Winter

    Hi Simon,

    I'm terribly sorry to hear about the issue you encountered! Can you please kindly reach us via https://skylum.com/support ? Please also send them a screenshot of your library structure. 

    Thanks in advance!

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