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3 comments

  • Avatar
    Terence Young

    Whenever I need to update Lumina AI the installation reaches approximately 70% then the message         that if something isn’t working, retry/contact Skylum Support.

    The only solution so far has for me to uninstall the application then download the current setup exe and install from the Skylum LuminarAI page.

    Could you advise me on what the problem might be and how to rectify it.

    Thank you for your time and consideration.

    It does not appear to be an issue with too many accessing the update as I have no problem downloading and installing the current updated version.

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    Agatha Winter

    Hi guys,

    It seems that something blocks the outgoing connection. 

    Your anti-virus software and firewall may be the issue. Please try the following:

    Some of our users have reported that using a mobile hotspot helps.

    Here's the instruction for iOS: https://support.apple.com/guide/iphone/share-your-iphone-internet-connection-iph45447ca6/ios   

    The instruction for Android: https://www.lifewire.com/use-your-android-phone-as-a-portable-wi-fi-hotspot-2377915   

    If the issue persists, please follow the steps below:

    Uninstall Luminar.

    How to uninstall an app on Windows 10 (click this text to open link).

    Clear your registry:

    • Visit https://www.ccleaner.com/ccleaner/download?pc
    • Scroll down to the bottom of the table and click Download from CCleaner.com in the first column.
    • Once the download has finished, launch the file and install CCleaner on your computer.
    • Launch CCleaner.
    • Click Registry on the left.
    • Click Scan for Issues in the lower left. Wait for the scan to finish.
    • After the scan has finished, click Fix Selected Issues in the lower right.
    • Close CCleaner.

    Reboot your PC.

    Download the latest version of Luminarᴬᴵ from here: 

    https://downloads.skylum.com/luminarai/win/Win_Luminar_AI_Release.msi 

    Once the installer has finished downloading, locate it in your Downloads folder (or wherever you chose to save it), right-click the file, and click Run As Administrator. A prompt might appear asking you whether you wish to confirm your action, click Yes and wait for the installer to load. Then, follow the instructions on the screen.

    I really hope this helps. 

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    Kenneth Comben

    I had a similar problem, carried out the steps as shown . ran cc and all was fixed. actually i since purchased the full CC program .Well worth it!

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