LuminarAI Update 4.1: We’ve caught some bugs!
Pinned FeaturedThanks to your input, we’ve made Luminar AI even better. We’ve caught and fixed 2 major bugs on macOS that could lead to crashes or unexpected results.
Now, you can:
- Smoothly use the Gradient instrument in the Local Masking tool
- Preview Skies, Sky Objects, and Textures on macOS High Sierra
Enjoy creating special images without a hitch and stay tuned for future updates. You can find out more about Update 4 on the Skylum blog.
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Hi Mark - Are you referring to the issue with the incorrect synchronization of images and folders in the catalog after Big Sur updates? If so, the issue was fixed in Update 4 for Luminar AI. However, although the fix will prevent the catalog from corrupting after future Big Sur updates, it won't fix the catalog that has already been corrupted. Therefore, we recommend working with a new catalog. In case you need to finish important edits in the previous catalog, you can revisit it by clicking File > Catalog > Open (recent.
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Hi Stan - I'm sorry to hear you're having issues updating Luminar AI.
Please try installing the latest version using the installer below:
https://downloads.skylum.com/luminarai/win/Win_Luminar_AI_Release.msiIf further assistance is needed, please reach our support team at skylum.com/support
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Hi Helga,
I'm getting a 404 Error (Page not found) when selecting the link below
https://downloads.skylum.com/luminarai/win/Win_Luminar_AI_Release.msi
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Try this, Helga's link has some weird ASCII stuff at the end:
https://downloads.skylum.com/luminarai/win/Win_Luminar_AI_Release.msi
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Urm Skylum support, you've given Stan the Windows download when he's posted for support in the Mac area of the forum...
Also for some reason for every version of Luminar AI after 1.2.0, when I try to use Luminar as an Apple Photos extension - I click edit with -> Luminar and the following error pops up:
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Couldn't communicate with a helper application.
Try your operation again. If that fails, quit and relaunch the application and try again.
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This is MacOS Big Sur, all versions up to latest patch.
Nothing works to get it to open; I replace Luminar.app with the AI 1.2.0 version and it works fine again.
I contacted Apple who stated that it is a problem with 'the vendors application'.
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Hi Andy S,
I'm sorry you've faced this issue. Please, reach us via https://skylum.com/support so we could help you with this.
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Hi Carmen,
Please contact our support team via support@skylum.com or https://skylum.com/support and we will consult you in a more detailed way. -
updated to the new version and now the app won't load. it crashes after showing the flash of Lunimar AI and won't open. I tried deleting the catalogue and it started a new catalogue and worked for a day then failed again. I have deleted and shut down. restarted my Mac and downloaded again still won't work. I have had the program since it was released with no issues.
Process: Luminar AI [2580]Path: /Applications/Luminar AI.app/Contents/MacOS/Luminar AIIdentifier: com.skylum.luminarAIVersion: 1.5.3 (12191)Code Type: X86-64 (Native)Parent Process: launchd [1]User ID: 501Date/Time: 2022-11-13 13:01:31.4251 +1030OS Version: macOS 13.0.1 (22A400)Report Version: 12Anonymous UUID: *****************Time Awake Since Boot: 4700 secondsSystem Integrity Protection: enabledCrashed Thread: 9 Dispatch queue: com.skylum.DBCoreWrapper.block-dispatcher.<MPDBCatalog: 0x60000022c5c0>Exception Type: EXC_BAD_ACCESS (SIGSEGV)Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000Exception Codes: 0x0000000000000001, 0x0000000000000000Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11Terminating Process: exc handler [2580]VM Region Info: 0 is not in any region. Bytes before following region: 4345626624REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAILUNUSED SPACE AT START--->__TEXT 103050000-1031b4000 [ 1424K] r-x/r-x SM=COW ...OS/Luminar AIThread 0:: Dispatch queue: com.apple.main-thread0 CoreFoundation 0x7ff810cd1f58 __CFStrHashEightBit2 + 461 CoreFoundation 0x7ff810cd1eb8 __CFSearchStringROM + 312 CoreFoundation 0x7ff810cd1954 __CFStringCreateImmutableFunnel3 + 19613 CoreFoundation 0x7ff810cde749 CFStringCreateWithBytes + 274 CoreFoundation 0x7ff810df86d9 ____CFBinaryPlistCreateObjectFiltered_block_invoke + 535 CoreFoundation 0x7ff810d093a0 __CFBinaryPlistCreateObjectFiltered + 9646 CoreFoundation 0x7ff810d0a549 __CFBinaryPlistCreateObjectFiltered + 54857 CoreFoundation 0x7ff810ceb192 __CFTryParseBinaryPlist + 2378 CoreFoundation 0x7ff810de89ec _CFPropertyListCreateWithData + 1559 CoreFoundation 0x7ff810ceb038 CFPropertyListCreateWithData + 5110 DiskArbitration 0x7ff818090a20 _DAUnserializeDiskDescription + 2811 DiskArbitration 0x7ff81809097c _DADiskCreateFromSerialization + 4812 DiskArbitration 0x7ff81809067d _DADispatchCallback + 6013 DiskArbitration 0x7ff81809042e _DASessionCallback + 25914 CoreFoundation 0x7ff810d7b486 __CFMachPortPerform + 28215 CoreFoundation 0x7ff810d4e101 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 4116 CoreFoundation 0x7ff810d4e03e __CFRunLoopDoSource1 + 54017 CoreFoundation 0x7ff810d4ccbb __CFRunLoopRun + 270518 CoreFoundation 0x7ff810d4bbb0 CFRunLoopRunSpecific + 56019 HIToolbox 0x7ff81a62dbd6 RunCurrentEventLoopInMode + 29220 HIToolbox 0x7ff81a62d9e6 ReceiveNextEventCommon + 67921 HIToolbox 0x7ff81a62d723 _BlockUntilNextEventMatchingListInModeWithFilter + 7022 AppKit 0x7ff813e6eb37 _DPSNextEvent + 90923 AppKit 0x7ff813e6d9b8 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 121924 AppKit 0x7ff813e5fff3 -[NSApplication run] + 58625 AppKit 0x7ff813e34058 NSApplicationMain + 81726 Luminar AI 0x103053a54 main + 21727 dyld 0x7ff810942310 start + 2432Thread 1:0 libsystem_pthread.dylib 0x7ff810c6ec58 start_wqthread + 0 -
Hi Colin Tume,
Please try the following steps:
- Hold down the Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear.
- Select a backup that was created before you encountered the issue with the library and click Restore from Backup.
Here is the video tutorial that may also be helpful: https://www.loom.com/share/2fad8457bbb34faa948ea766a002aad8
Let us know how it worked.
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