Luminar Ai update 4 Crashes.

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  • Avatar
    Kate Williams

    Hi Wil, 

    Our techs are currently looking into the crashes generated if one of the tools used during the editing session is Sky AI. 

    It'd be helpful if you could provide a detailed step-by-step description of all the steps that preceded the issue. Also,could you please send us event logs generated in update 4 at https://skylum.com/support  or directly at support@skylum.com

    1. Reproduce the issue. 
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your reply to this email.

    A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

     

    As far as the crash when adding texture is concerned, it would be super helpful if you could provide the screen recording of the issue as well as the original file+ the texture you're trying to apply. 

    You can use Monosnap to record your screen: https://monosnap.com/welcome

    Here's how you can send us the file with the recording:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support or support@skylum.com

    Looking forward to hearing from you.

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  • Avatar
    Wil IJpelaar

    With the help of Skylum Luminar I have a working Luminar AI again.
    It turned out that my windows 10 did not have the latest update, so I updated windows with the Windows 10 update assistant.
    Then removed everything from Luminar AI and installed the latest update of Luminar 1.4.1.
    Luminar AI No longer crashes, sometimes a bit slow with large texture files but overall Luminar AI works quite well now.

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  • Avatar
    Elena O'Brien

    Hi Wil IJpelaar,

    Thank you for the update, I am glad that everything's alright now!

    Let us know if any questions arise.

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