No CR3 (EOS R5) support in Luminar AI 1.4?

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Burkhard

• July 27, 2021 20:29

Hi, In principle, Luminar AI 1.4 is a good update. But there is again - as always with Skylum - a big downer: Editing Canon CR3 photo files from the EOS R5 still does not work as it does with files from the EOS R. Unfortunately, the new version 1.4 makes this point worse, because CR3 files can no longer be edited at all, as I had to discover with my bokeh attempt.

Regards, Burkhard

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• Official comment

  

  Helga Rowles

  • July 28, 2021 14:12

  Hi Flaneur,
  Please see my reply to you in this thread:
  https://community.skylum.com/hc/en-us/community/posts/4404334016786-Spectacular-portraits-with-Luminar-AI-Update-4
  However, in regards to the new issue you reported ("CR3 files can no longer be edited at all"), I haven't been able to reproduce it on my end.

  Could you please send us the file you're working with?

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
     Thank you in advance!

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