Purchased Templates - non purchased templates appear too

Voronov Dmitry

July 23, 2021 18:25

It's very inconvenient that in "purchased templates" section appear both purchased and non purchased templates.

There is no difference between purchased and non purchased templates appearence,

So you never know when you are clicking on templates collection if it will open web page to purchase or available collection

Very confusing

Thank you

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Comments

6 comments

Agatha Winter

July 24, 2021 14:16
Hi Dmitry,

Could you please let us know your version of the app (click Luminar AI in the top-bar menu > About Luminar AI)?

Looking forward to hearing from you.
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Voronov Dmitry

July 24, 2021 16:32
Luminar AI 1.3.0 is currently the newest version available.

See the attached image. Several of the templates you see on the screenshot are purchased by me, but several are not. so I can't differentiate which one is available for use
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Kate Williams

July 25, 2021 08:02
Hi Dmitry,

Would you please specify the build? It's a four-digit number that usually goes after the version name; say, 1.3.0 (XXXX), where XXXX is a build number.

After that, I'd suggest reinstalling the software via the link below:

https://downloads.skylum.com/luminarai/mac/Luminar_AI_Release.dmg
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Voronov Dmitry

July 28, 2021 11:24
Thank you for response.

Upgraded to the latest Version 1.4.0 (9628)

But the issue still exists. I see all non-purchased templates with purchased.
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Voronov Dmitry

August 02, 2021 17:44
Any updates regarding the issue?
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Helga Hufflepuff

August 04, 2021 06:16
Hi Dmitry,

In this case, we would kindly ask you to contact us via https://skylum.com/support , so we can take a closer look at this problem. Look forward to hearing from you.
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