Purchased Templates - non purchased templates appear too

Comments

6 comments

  • Avatar
    Agatha Winter

    Hi Dmitry,

    Could you please let us know your version of the app (click Luminar AI in the top-bar menu > About Luminar AI)?

    Looking forward to hearing from you.

    0
    Comment actions Permalink
  • Avatar
    Voronov Dmitry

    Luminar AI 1.3.0 is currently the newest version available.

    See the attached image. Several of the templates you see on the screenshot are purchased by me, but several are not. so I can't differentiate which one is available for use

     

    0
    Comment actions Permalink
  • Avatar
    Kate Williams

    Hi Dmitry,

    Would you please specify the build? It's a four-digit number that usually goes after the version name; say, 1.3.0 (XXXX), where XXXX is a build number. 

    After that, I'd suggest reinstalling the software via the link below:

    https://downloads.skylum.com/luminarai/mac/Luminar_AI_Release.dmg 

    0
    Comment actions Permalink
  • Avatar
    Voronov Dmitry

    Thank you for response.

    Upgraded to the latest Version 1.4.0 (9628)

    But the issue still exists. I see all non-purchased templates with purchased. 

    0
    Comment actions Permalink
  • Avatar
    Voronov Dmitry

    Any updates regarding the issue?

    0
    Comment actions Permalink
  • Avatar
    Helga Hufflepuff

    Hi Dmitry,

    In this case, we would kindly ask you to contact us via https://skylum.com/support , so we can take a closer look at this problem. Look forward to hearing from you.

    0
    Comment actions Permalink

Please sign in to leave a comment.