Why do my photos turn dark when editing natively in Luminar AI

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Michael Herskovitz

• July 19, 2021 21:57

When I use Luminar as a plug-in, the tool works fine.  However, when I work with the application natively,  I can load my photos but when I click on a photo to apply a template the entire photo turns completely dark and becomes unusable.  I'm running Luminar (lastest version) on a Mac.  Any ideas ?

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  Angela Andrieux

  • July 19, 2021 23:07

  Hi Michael,

  What host application are you using when you run Luminar AI as a plugin?

  When you attempt to run Luminar AI as a standalone, are you loading raw files? If so, what is your camera model so we can verify that they are supported?

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  Michael Herskovitz

  • July 22, 2021 15:29

  Hi Angela,

  I'm using Lightroom Classic when I run as a plugin--that works fine with no problem.

  As a standalone,  I've run into the problem with both raw Fuji and Leica files.  I'm importing from a Fuji X100V and a Leica M10 Monochrome.

  Thanks for the help !

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  Angela Andrieux

  • July 22, 2021 18:18

  Hi Michael,

  So, the Fuji X100V is supported, but it looks like the Leica M10 Monochrom is not. (You can access the list of supported cameras here: https://manual.skylum.com/ai/en/topic/support-file-types)

  For your Leica raw files, the suggested workaround is to convert them to DNG prior to bringing them into Luminar AI. You can find instructions here: https://manual.skylum.com/ai/en/topic/working-with-an-unsupported-raw-format

  As for the Fuji files, we need to take a closer look to troubleshoot the problem. Please send one of the images that you're having trouble with to us at support@skylum.com. If the file is too large to email you can use WeTransfer.com and then include the shared download link in your email to support.

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