Crazy ... Help!!!

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Black Eyes

• July 02, 2021 11:38

I've just tried to add new pictures from a subfolder and now most of the pictures from different subfolders are moved into the "folder 2021" (see printscreen)

How to restore the pictures in their original subfolders?

Thanks

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  Black Eyes

  • July 07, 2021 18:33

  Hi,

  Thanks, restore backup works. However why the pictures of some subfolders have a "x" ?

  Why waiting 5 days before giving the right tip?

  When you will make your software reliable?

  Regards, Blackeyes

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  Black Eyes

  • July 07, 2021 13:24

  Hi All

  Has anybody had the  problem I am having? All pictures in subfolders are merged and moved into the main folders?

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  Helena Carter

  • July 07, 2021 14:57

  Hi Cuong,

  I've just replied to your email with further instructions. I hope this helps.

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  Austin Miller

  • July 08, 2021 07:26

  Hello Cuong,

  Would you be so kind as to send us a screenshot of the "x" symbol on the pictures?

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  Black Eyes

  • July 08, 2021 07:53

  

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  Austin Miller

  • July 08, 2021 15:19

  Hello Cuong,

  Could you please also send us a screenshot of your catalog structure? It should look like this:

  

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  Black Eyes

  • July 02, 2021 13:20

  This is what support proposes ... creating new catalog

  ____

   

  Hi Blackeyes,

  Thanks for your reply.

  It looks like an issue our developers are currently investigating.

  Due to observations of our customers, we were able to determine that the issue mostly happens with the catalogs created before major Big Sur OS updates. 

  While we're looking for a solution, I'd suggest working with a new catalog. You can create a new catalog via File > Catalog > New. 

  (In case you need to finish important edits in the previous catalog, you can revisit it by clicking File > Catalog > Open (recent). 

  Let us know if it helped.

  Kind regards,

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