Luminar AI will not run - ucrtbase.dll error

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James Lord

• June 27, 2021 14:31

I'm a long time Luminar 4 user and have just bought Luminar AI. It installed and ran fine on one PC but after install fails to open on my main PC.

Event Viewer lists the following error
Faulting application name: Luminar AI.exe, version: 1.3.0.8059, time stamp: 0x600792e3
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process ID: 0x8b8
Faulting application start time: 0x01d76b5d5876d339
Faulting application path: C:\Program Files\Skylum\Luminar AI\Luminar AI.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report ID: a812f1a5-256a-45f4-b557-5bf65db62c2a
Faulting package full name:
Faulting package-relative application ID:

• Uninstalled and reinstalled Luminar AI multiple times
• Deleted AppData directory
• Uninstalled all 2013,15,17 and 19 C++ runtimes and installed just the ones recommended on https://community.skylum.com/hc/en-us/community/posts/360010199240-Will-not-run-Faulting-module-path-C-WINDOWS-System32-uctbase-dll-

Luminar 4.3.3 7895 is still running fine. Any ideas? This is very frustrating as I had a similar problem with one of the Luminar 4 updates. Is there anyway to download offline installers for earlier luminar versions in case that is the issue?

 

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• Official comment

  

  Kirk Osborn

  • June 27, 2021 23:35

  It looks like your computer doesn't meet system requirements.

  Please note that you need a processor Intel Core i5 (or better), or AMD equivalent released after 2012 for the program to run as expected.

  You may try installing the app on a different compatible computer or upgrading your current one.

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  James Lord

  • June 28, 2021 06:56

  I'm running an i5-4670K released in 2013 which I believe should meet those requirements.

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  Helga Hufflepuff

  • June 28, 2021 15:15

  Hi James,

  In such case, we would kindly ask you to send us the system info via https://skylum.com/support , so we can take a closer look. Here is how to collect the system information:

  • Press the Windows logo key + R.
  • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard. 
  • In the window that opens, make sure you have System Summary highlighted on the left.
  • Click File > Export.
  • Type the file's name (you can choose any you like), save it somewhere where you can easily find it, and attach this text file to your reply to this email.

  N.B. The links are clickable and show the screenshots that can guide you, if necessary.

  Here is the video tutorial on how to retrieve your system info: https://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8     

  Looking forward to hearing from you.

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  Member

  • August 05, 2021 08:56

  I had the same problem after ‎doing a modificaton to ‎the swap memory size of Windows manually.

  Everything went back to normal after the reconfiguration to "Automatic" management of swap memory by windows 10.

  If it can helps,

  Rgds,

   

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