Problem during export of one photo

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Stefano Gualteroni

• June 27, 2021 07:21
• Edited

Hi, 

i have this new problem in exporting a photo. It just messes a part of it. Original file (.raf) is ok, edit version in Luminar is ok, but the exported jpeg is messed up.

What's wrong?

https://i.postimg.cc/HnL0348p/61-FEC677-79-B9-4220-9-B85-00-B4-D63-BD64-E.jpg  

Here you can see the edit in Luminar AI on the Left, and the output Jpeg on the right

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• Official comment

  

  Kirk Osborn

  • June 27, 2021 23:37

  Let's try reinstalling Luminarᴬᴵ. We recommend doing a full uninstall with AppCleaner. AppCleaner is a free app that automatically removes not only applications but also the related files, making 'clean' uninstall easy.

   

  • Download AppCleaner from here (click this text to open link).
  • Install AppCleaner and start it.
  • Drag Luminarᴬᴵ from your Applications folder into the AppCleaner window. When removing Luminarᴬᴵ, mark all the files and folders on the list, except for RTW788AXG3.com.skylum.luminarAI
  • Once you've uninstalled Luminarᴬᴵ, restart your Mac and download a fresh version of Luminarᴬᴵ following this link: 
    https://downloads.skylum.com/luminarai/installer/mac/LuminarAIInstaller.zip

  Let us know how it worked.

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• 

  Brian Panek

  • June 27, 2021 23:38

  Hmmmm.....Go back and hit the "back" arrow on each module to isolate the module giving you that error...Once you find and turn off that module, try re-editing that particular module agin....

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