Aurora HDR as Photoshop plugin

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    Margaret Bright

    Hi Henri,

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us a screen recording of what you do in the software before encountering the issue. Here's how to record a screen on Mac:

    https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    Here's how you can send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

    Looking forward to hearing back from you. 

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    Henri Spagnolo

    Hi Margaret,

    Please find below a link for the screen recording:

    http://www.yetanotherhomepage.com/screencast2021-06-2219-28-11.mp4

    Thanks and regards

    Henri

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    Austin Miller

    Hello ,

    Could you please try reinstalling the plugin?:

    1. Launch Aurora HDR.
    2. In the top menu click Aurora HDR > Install Plugins.
    3. Click Uninstall next to Photoshop.
    4. Reboot your Mac and launch Aurora HDR.
    5. Click Aurora HDR > Install Plugins.
    6. Click Install next to Photoshop.

    You may be prompted to enter your Mac user password at some point, please do so.

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    Henri Spagnolo

    Hi Austin,

    Done as per your information, but still the same problem, once ctrl+cmd+f is called, we can clearly see that Aurora has not launched the new image, but the old one.

    Regards

    Henri

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    Austin Miller

    Hello Henri,

    Would you be so kind as to send us this information via support@skylum.com so we can create a request for our tech department?

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    Henri Spagnolo

    Hi Austin.

    Done.

    Regards

    Henri

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