LUMINAR 3 SUDDENLY CRASHING WINDOWS 10

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Jason Bouwens

• September 17, 2019 08:48

I am having trouble with Luminar 3 starting in Windows 10, I was editing a photo when it crashed, and now the program wont restart, I have uninstalled and reinstalled the program, but it keeps crashing on start up.

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  EJ van der Werf

  • September 23, 2019 13:52

  The same crash happened to me. No restart even after reinstalling. Hoping for a solution from Skylum. The first solutionsteps from Skylum did not work (they reacted very soon with a suggestion). So I asked today again.

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  Anna V

  • September 23, 2019 14:39

  Hi,

  Please try reinstalling the app in the following way: 

  • Go to “Apps and Features” by right click on the Start button;
  • Find Luminar there and click [Uninstall](you can also uninstall from the Control Panel);
  • Type %appdata% in Search (folder Roaming should open);
  • Find and delete the contents folder “Luminar 3” except for StateSettings file;
  • Go to Pictures -> Luminar Catalog and rename it (if you have the Catalog in another folder, please navigate to it and rename it); 
  • Install the app once again and launch it: https://downloads.skylum.com/luminar/win/Luminar3_Setup_offline.exe 

  If the issue remains, please contact us at http://www.skylum.com/support  and we'll be happy to help.

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  EJ van der Werf

  • September 23, 2019 17:10

  Yes! That solved the problem.

  Starting the app it asked for the Catalog-map. Diricting to the old and renamed map the program crashed again.
  Letting it make a new 'Luminar Catalog' map the app started. Now it is buiding a new library.

  Thanks Anna V and Maryna (who gave me the first recovery option mail)

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  Maryna Skylum

  • September 24, 2019 08:42

  Hi,

  Great to hear everything is fine now!

  Feel free to contact us at support@skylum.com if any questions arise.

  Have a marvelous day!

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  Vinh Luc

  • October 11, 2019 03:57

  Help!!! Luminar is making duplicates in my photo every time it processes an image. Also crashing down when I try to edit making this experience horrible. Just purchased a new DELL laptop for this luminar app 2 days ago and this is so disappointing. Please help

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  Helena Carter

  • October 11, 2019 12:52

  Hi Vinh,

  Please, contact us at support@skylum.com so we could look deeper.

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