LUMINAR 3 SUDDENLY CRASHING WINDOWS 10
I am having trouble with Luminar 3 starting in Windows 10, I was editing a photo when it crashed, and now the program wont restart, I have uninstalled and reinstalled the program, but it keeps crashing on start up.
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Hi,
Please try reinstalling the app in the following way:
- Go to “Apps and Features” by right click on the Start button;
- Find Luminar there and click [Uninstall](you can also uninstall from the Control Panel);
- Type %appdata% in Search (folder Roaming should open);
- Find and delete the contents folder “Luminar 3” except for StateSettings file;
- Go to Pictures -> Luminar Catalog and rename it (if you have the Catalog in another folder, please navigate to it and rename it);
- Install the app once again and launch it: https://downloads.skylum.com/luminar/win/Luminar3_Setup_offline.exe
If the issue remains, please contact us at http://www.skylum.com/support and we'll be happy to help.
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Yes! That solved the problem.
Starting the app it asked for the Catalog-map. Diricting to the old and renamed map the program crashed again.
Letting it make a new 'Luminar Catalog' map the app started. Now it is buiding a new library.Thanks Anna V and Maryna (who gave me the first recovery option mail)
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Hi,
Great to hear everything is fine now!
Feel free to contact us at support@skylum.com if any questions arise.
Have a marvelous day!
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Hi Vinh,
Please, contact us at support@skylum.com so we could look deeper.
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