L3 crashes after updating windows 10 to version 1903


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    Angela Andrieux


    Thanks for reaching out.

    We suspect that the issue has something to do with the Windows update. 

    In order for us to verify this, could you please send us event logs to support@skylum.com:

    1. Try to start Luminar 3.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries  and click Save Selected Events.
    9. Name the file, save it, and attach it to your email.

    Looking forward to hearing from you.

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