Accent AI 3.0 in the works?

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6 comments

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    Angela Andrieux

    Hi fPrime,

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please email us at support@skylum.com a detailed step-by-step description of what you do in the software before encountering the issue. You can also make a screen recording. You can use Monosnap to record your screen: https://monosnap.com/welcome

    If the issue occurs when you're working on an image, send us the image file. Here's how:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your email.

    In order for us to directly track this issue, please send us your HID1 and HID2 codes:

    1. Download this application: https://www.dropbox.com/s/3pf15jdigd0mgt4/ViewHID.exe.zip?dl=0 
    2. Launch it.
    3. Copy the HID1 and HID2 codes from the application's window and send them to us.

    Looking forward to hearing from you.

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    fPrime

    Hi Angela,

    I tried to post an image example here but whenever I click the add image icon and select my under-2MB image nothing ever loads into chat window. Oh well, I give up.

    Needless to say, this sky halo effect isn't a tech support issue unique to my installation. Use any image with a continuous tone blue sky background\ of your own (RAW or TIFF) and push up the Accent AI 2.0 slider to 100 and it's as obvious as daylight. I reproduced it from RAW files with Luminar 3 as well via Luminar Flex in Photoshop on TIFF's that had been converted via Lightroom. Accent AI simply puts halos in the sky around ground objects.

    No need to send in HID codes or my own images and workflow snapshots. Just load any blue sky image and report back.

    fPrime

     

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    fPrime

    Oh, and the edit post icon is also useless. I select "Edit" after clicking the gear icon and nothing opens for me to edit. Your web guy needs to polish up his web form code.

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    Anna V

    Hi,

    We will highly appreciate if you could send us a few samples so we could test them on our side. 

    Regarding Edit functionality, it works well on my side, please try to clear the cache of your current browser. 

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    fPrime

    I have sent image examples and the source RAW file to support@skylum.com along with a reference to this thread.

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    fPrime

    The Edit capability is still not functional after clearing my browser cache. I am using IE 11.09.9600.

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