Images coming out dark



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    Kate Williams

    Hi Lee,

    It seems that the problematic areas in the brackets you're using have no necessary data so Aurora can't fix it.

    To verify that as well as to come up with the best solution for you, please send us the brackets shown in the screenshots at so that we could test them on our end. 

    Here's how: 

    1. Visit
    2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at 

    We'll be looking forward to hearing back from you.

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    Helena Carter

    Hi, Lee,

    Please, send this link and the description of the issue to us via . It's better to deal with such issues there so we could keep track of them.

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