Photo I'm editing turned green. Restart didn't help

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Chase B.

• August 22, 2019 00:55

I'm editing some interior photos. This one turned dark green all the sudden. It happened earlier today as well. I quit Luminar and re-opened and it fixed. This time, it stayed dark green. It's not affecting anything else, but this one photo right now. 

 

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  Maryna Skylum

  • August 22, 2019 08:24

  Hi,

  Could you, please, send us the original image file you have the issue with, so we can test it on our side?

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and send it to us at support@skylum.com

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  Chase B.

  • August 22, 2019 14:15

  Hi Maryna, 

   

  It happened twice yesterday with two different photos. I removed it from luminar. It's a raw file. I added it back in for quick edit and reset all the editing tools and it still looks the same (as you can see in the pic below) I will send it to you. This time is doesn't look green in the preview in the left pane. but everywhere else it does. 

   

  

   

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  Chase B.

  • August 22, 2019 14:20

  Hi Maryna, 

  I sent the photo to you via the wetransfer link you posted above. 

  Please keep me updated. If it happens again today, I'll post more on this thread. 

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  Maryna Skylum

  • August 22, 2019 15:30

  Thank you for sending the photo to us.

  We'll contact you as soon as we test it on our side.

  Thank you for your cooperation!

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  Steve Otto

  • September 12, 2022 20:57

  Having same issue with NEO....pictures turn green when applying a preset

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  Kate Williams

  • September 13, 2022 06:55

  Hi Steve, 

  Would you please send us the original photo and the name of the preset you're working with at https://skylum.com/support ?

  Here's how you can send us the files:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support

  Looking forward to hearing from you.

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