Photo I'm editing turned green. Restart didn't help

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    Maryna Skylum

    Hi,

    Could you, please, send us the original image file you have the issue with, so we can test it on our side?

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and send it to us at support@skylum.com
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  • Avatar
    Chase B.

    Hi Maryna, 

     

    It happened twice yesterday with two different photos. I removed it from luminar. It's a raw file. I added it back in for quick edit and reset all the editing tools and it still looks the same (as you can see in the pic below) I will send it to you. This time is doesn't look green in the preview in the left pane. but everywhere else it does. 

     

     

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  • Avatar
    Chase B.

    Hi Maryna, 

    I sent the photo to you via the wetransfer link you posted above. 

    Please keep me updated. If it happens again today, I'll post more on this thread. 

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  • Avatar
    Maryna Skylum

    Thank you for sending the photo to us.

    We'll contact you as soon as we test it on our side.

    Thank you for your cooperation!

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    Steve Otto

    Having same issue with NEO....pictures turn green when applying a preset

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  • Avatar
    Kate Williams

    Hi Steve, 

    Would you please send us the original photo and the name of the preset you're working with at https://skylum.com/support ?

    Here's how you can send us the files:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support

    Looking forward to hearing from you.

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