Another update another Problem
I tried uploading the new update sent out yesterday 8/12/2019). It just went through a loop of - install update, ready to install, restart, repair or uninstall. Click on repair get the splash screen from the non-upgraded Luminar 3 and sends me through the loop again. I'm using windows 10 (the OS neglected by SKYLUM)
-
Also mentioned here: https://community.skylum.com/hc/en-us/community/posts/360048486732-Updating-to-Luminar-3-3-1-3-3920-fails
it would be nice to have the offline installer. The offline installer worked great for the last times. But it seems it is not updated yet :(
-
I have sent an email but no sadly no response other than the automated ones. I just switched from LR and REALLY hope this is not signs of things to come. I have tried many things to get the update to work but no success.
When I peaked into the update package, it appears that the downloaded update does not actually contain the 3.1.3 files but rather 3.1.2.
If true, this logically would be the reason why the "repair" prompt appear instead of "update" because the computer thinks "hey these are the same files I already have installed. The user must want me to overwrite them with the same ones."
Yes I am located in Canada so there should not be the problem of the wrong files being fetched as noted in the other form post.
PS I do have a history with computers, including creating a hotfix used by a well known competitor when their update broke their 'room for may users. -
Hi. Thank-you very much for the reply. I totally understand the challenges of the updates.
I am actually and physically in one of the soft launch countries and still it is not working. I have already emailed support but unfortunately there has been no response.
I don't mind using the older version, however the pop-up is very annoying with no option to turn off check for update (except denying Luminar internet access).
-
Hi,
Please use our offline installer if you're encountering any issues with the update:
https://downloads.skylum.com/luminar/win/Luminar3_Setup_offline.exe (Windows)
-
Hi Everyone,
Just to clarify the update has been rolled out to a few select countries as a soft launch (more about that here: https://skylum.com/blog/what-is-a-soft-launch)
We don't want to post the download link publicly until the update has been rolled out worldwide because it will only work in select countries. If you're having issues, please contact us at www.skylum.com/support and we'll be happy to provide the link to you if you're located in one of the soft launch countries.
Please sign in to leave a comment.
Comments
11 comments