Updating to Luminar 3 3.1.3 (3920) fails

August 12, 2019 16:09

L3 prompted me this morning to upgrade to ver 3.1.3 (3920), which I did.

The update appeared to work as intended. After updating the installer prompted me to restart the computer, which I did. However, after launching L3 after the restart I'm given the old splash screen and prompted to install 3.1.3 (3920) again, but this time instead of updating I'm given the option of repairing the installation.

The 'repair' installation also appears to work as intended, but after installation, I'm prompted to install 3.1.3 (3920) again. This cycle repeats over and over...

Comments

40 comments

Angela Andrieux

August 12, 2019 16:47
Hi Neil,

Please reach out to us at www.skylum.com/support and we'll be happy to help you with this.
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Daniel L

August 12, 2019 18:10
Will the offline installer https://luminar3.s3-accelerate.amazonaws.com/win/Luminar_3_Release.msi be updated?
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Helena Carter

August 12, 2019 18:27
Hi,

Please, try installing the update and then run Luminar 3 from the following folder: C:\Program Files\Skylum\Luminar 3
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Neil Harris

August 12, 2019 18:32
```
Please, try installing the update and then run Luminar 3 from the following folder:  C:\Program Files\Skylum\Luminar 3
```
Same result. The installer isn't updating. File properties after installing the update:
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Neil Harris

August 12, 2019 18:43
Found the installer ("Luminar 3_Installer.exe") in the temp folder. Tried installing using "Run as adminstrator" option, but still fails to update. Extracted the contents of data.zip that is generated during the installation; "Luminar 3.exe" still shows ver. 3.1.2.3606 in installer!
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Lloyd O'Daniel

August 13, 2019 06:44

Edited
You are not alone, Neal. The same thing happened to me. Typical for this crew.
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Helena Carter

August 13, 2019 07:53
Hi Everyone,

Could you please all specify which folder do you have Luminar 3 installed into?

Also, please, kindly contact our Support Team to report this issue, it would help us a lot:

https://skylum.com/support
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Helena Carter

August 13, 2019 08:13
Also, please, let us know where are you located?
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Daniel L

August 13, 2019 10:15
Path is: C:\Program Files\Skylum\Luminar 3

Location is Germany (also tried with VPN several countries -> same result)

Anyway: What about the offline installer I mentioned in my previous post? Uninstalling Luminar and installing it with the offline installer solved my issues last time.

Cheers
Daniel
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Lloyd O'Daniel

August 13, 2019 11:42
I'm in the USA, but VPN'd to Canada to get it. I have successfully done that before. The installation folder is default: C:\Program Files\Skylum\Luminar 3.
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Lloyd O'Daniel

August 13, 2019 12:01
I just tried again and got the repair or uninstall dialog box. This time I uninstalled. I then found Luminar_Installer.exe that I had saved in my downloads and reinstalled. Boom! It installed 3.13.
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Helena Carter

August 13, 2019 13:16
Please, note that soft launch update will work only for the ones in Canada, Australia ans Austria.

@Lloyd, please, kindly wait till the end of the week for the update to be live in the US.

For everyone who's facing this issue - please, contact our Support Team and we'll send you the link to the full installer.
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Pierre Alarie

August 13, 2019 13:31
Here my problem:
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Daniel L

August 13, 2019 13:41
Meaning we have to VPN to Canada, update, uninstall, grab the installer from download folder and install again...Nice way to deploy updates :(
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Neil Harris

August 13, 2019 13:42
C:\Program Files\Skylum\Luminar 3

Canada
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Jill Edwards

August 13, 2019 13:42
I will wait for the full offline install file to be made available before I even try to update as the online installers always result in spending time to fix problems. Just make the offline installer available in our accounts EVERY TIME there is an update. Please!
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Daniel L

August 13, 2019 13:43
@Jill +1

Make the offline installer available
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Neil Harris

August 13, 2019 13:44
Lloyd: Did you lose your database and previous edits when you uninstalled 3.1.2 and then installed 3.1.3?

Thanks, Neil
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Pierre Alarie

August 13, 2019 13:53
Daniel +1
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Daniel L

August 13, 2019 14:03

Edited
Nope, those files are located in your appdata folder and (database) in your luminar catalog folder. Anyway, I always make a backup before uninstalling -- there should be no impact when uninstalling and installing again
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Helena Carter

August 13, 2019 15:31
For everyone who's facing this issue - please, contact our Support Team and we'll send you the link to the full installer.

Looking forward to hearing from you all.
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Daniel L

August 13, 2019 16:08
Why not posting it? Is it a secret??
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Pierre Alarie

August 13, 2019 16:14
Helena, i have sent a post to the Support Team and i dont have a response. I ask them to send me the link for the full installer and no response. What i do wrong ! I need the full installer… Why no response ?
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JP

August 13, 2019 16:29
It does not appear to be a region issue as being physically located in Canada makes no difference. Looks like it is a problem with the deployed update files being 3.1.2 not 3.1.3 so naturally the computer has nothing to "update" so offers to "repair" instead.
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Pierre Alarie

August 13, 2019 16:43
JP Ok for the explanation. But whom in Skylum company is responsable to correct this issue … I am not very happy with this problem who take precious time...
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Daniel L

August 13, 2019 17:01
To summarize:

There is an update

Update cannot be installed

Link is not posted public

Link is not provided by Email

Seriously??
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Jacques Demers

August 13, 2019 19:07
It looks like it is very difficult for Skylum to do something right the first time.
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Angela Andrieux

August 14, 2019 00:20
Hi Everyone,

Just to clarify the update has been rolled out to a few select countries as a soft launch (more about that here: https://skylum.com/blog/what-is-a-soft-launch)

We don't want to post the download link publicly until the update has been rolled out worldwide because it will only work in select countries. If you're having issues, please contact us at www.skylum.com/support and we'll be happy to provide the link to you if you're located in one of the soft launch countries.
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Marcella Fostey

August 14, 2019 00:34
Thank you for your latest reply however I had a luminar3 installer from June 6, 2019 still on my hard drive. I installed it and as a result I now have 3.1.3.3920 installed.....on both computers. Thanks
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Lloyd O'Daniel

August 14, 2019 02:16
@Helena: Too late. I have it now and I'm certainly not going back.

@Neal: No, miraculously in view of recent history, everything was intact.

@JP: You get "Install" instead of "Repair" the first time you do it. Then you find out that the version is still 3.12. Any subsequent attempt to update produces "Repair". So, the files are being loaded they just aren't executed. But the system knows you have attempted to update before.
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