Updating to Luminar 3 3.1.3 (3920) fails
L3 prompted me this morning to upgrade to ver 3.1.3 (3920), which I did.
The update appeared to work as intended. After updating the installer prompted me to restart the computer, which I did. However, after launching L3 after the restart I'm given the old splash screen and prompted to install 3.1.3 (3920) again, but this time instead of updating I'm given the option of repairing the installation.
The 'repair' installation also appears to work as intended, but after installation, I'm prompted to install 3.1.3 (3920) again. This cycle repeats over and over...
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Hi Neil,
Please reach out to us at www.skylum.com/support and we'll be happy to help you with this.
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Will the offline installer https://luminar3.s3-accelerate.amazonaws.com/win/Luminar_3_Release.msi be updated?
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Found the installer ("Luminar 3_Installer.exe") in the temp folder. Tried installing using "Run as adminstrator" option, but still fails to update. Extracted the contents of data.zip that is generated during the installation; "Luminar 3.exe" still shows ver. 3.1.2.3606 in installer!
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Hi Everyone,
Could you please all specify which folder do you have Luminar 3 installed into?
Also, please, kindly contact our Support Team to report this issue, it would help us a lot:
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Path is: C:\Program Files\Skylum\Luminar 3
Location is Germany (also tried with VPN several countries -> same result)
Anyway: What about the offline installer I mentioned in my previous post? Uninstalling Luminar and installing it with the offline installer solved my issues last time.
Cheers
Daniel -
Please, note that soft launch update will work only for the ones in Canada, Australia ans Austria.
@Lloyd, please, kindly wait till the end of the week for the update to be live in the US.
For everyone who's facing this issue - please, contact our Support Team and we'll send you the link to the full installer.
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Hi Everyone,
Just to clarify the update has been rolled out to a few select countries as a soft launch (more about that here: https://skylum.com/blog/what-is-a-soft-launch)
We don't want to post the download link publicly until the update has been rolled out worldwide because it will only work in select countries. If you're having issues, please contact us at www.skylum.com/support and we'll be happy to provide the link to you if you're located in one of the soft launch countries.
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@Helena: Too late. I have it now and I'm certainly not going back.
@Neal: No, miraculously in view of recent history, everything was intact.
@JP: You get "Install" instead of "Repair" the first time you do it. Then you find out that the version is still 3.12. Any subsequent attempt to update produces "Repair". So, the files are being loaded they just aren't executed. But the system knows you have attempted to update before.
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