Aurora HDR 2019 is faling to launch

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4 comments

  • Avatar
    Maryna Skylum

    Hi Hans,

    Sorry to hear that!

    We need to better understand the issue.

    Could you please send us event logs:

    1. Try to start Aurora HDR.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries  and click Save Selected Events.
    9. Name the file, save it, and send it to us at support@skylum.com.
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  • Avatar
    Rolf Hecken

    am facing the same issue

     

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  • Avatar
    Hans Erik Olsen

    Hi, it helped me to reinstall the Luminar 2018. It did the trick and got my Aurora up and running.

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  • Avatar
    Angela Andrieux

    Hi Rolf,

    Please contact us with the information requested by my colleague, Maryna, above and we'll investigate the issue.

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