unable to launch the Luminar 3
Answered
Hi Sir/Madam,
I have installed Luminar 3 but it unable to launch.
There was an icon on my pc desktop, when i double click no responding and nothing show up.
Can someone assist me or guide me how to resolve this ?
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Hi Daphne,
Please try disabling your antivirus software. If the issue persists, please, try the following:
- If there are any updates for your Windows, install them.
- Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).
- Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.
- Ensure that you have Visual C++ 2015. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.
In case the steps above didn't help, please get in touch with our support team at support@skylum.com and send us your system summary:
- Press the Windows logo key + R.
- Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens, make sure you have System Summary highlighted on the left.
- Click File > Export.
- Type the name of the file and save it somewhere where you can easily find it
and attach this text file to your email to support@skylum.com
Looking forward to hearing from you.
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'I look forward to hearing from you' Oh dear..
Now readers just what rubberstamp stock reply is this latest victim going to receive? Come on now - guess!
The winner will receive a free wipeout brainclean of anything to do with Skylum but please, no pushing and shoving at the back of the queue there, we know you all have the same answer so it's simply a question of picking a name out of the hat.
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