Luminar 3 aborted after splash starting sreen

Hello,

sorry for my bad English. I recently encounter an error with Luminar 3.1.2

The application crash just after the first splash screen. I have uninstalled / reinstalled the application several time but still get the issue. Luminar Flex is working OK.

System is Windows 10 Version 1083 and the following event log is shown?

Application : Luminar 3.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.Runtime.InteropServices.SEHException
à <Module>.mipl.miplInit(mipl.SMiplContext*)
à MiplWrapper.MiplInit.Initialize(MiplWrapper.MiplContext, System.String)
à Luminar.DAM.App.Init()
à Luminar.DAM.App.InitApplication(Luminar.DAM.Infrastructure.Interfaces.IDAMPathsProvider)
à Luminar.DAM.App.OnStartup(System.Object, System.Windows.StartupEventArgs)
à System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)
à System.Windows.Application.<.ctor>b__1_0(System.Object)
à System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
à System.Windows.Threading.DispatcherOperation.InvokeImpl()
à MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
à System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
à System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
à System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
à MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
à System.Windows.Threading.DispatcherOperation.Invoke()
à System.Windows.Threading.Dispatcher.ProcessQueue()
à System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
à MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
à MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
à System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
à System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
à MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
à System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
à System.Windows.Application.RunDispatcher(System.Object)
à System.Windows.Application.RunInternal(System.Windows.Window)
à Luminar.DAM.App.Main()

Nom de l’application défaillante Luminar 3.exe, version : 3.1.2.3606, horodatage : 0x5d14defa
Nom du module défaillant : KERNELBASE.dll, version : 10.0.17134.799, horodatage : 0x08a3d2a4
Code d’exception : 0xe06d7363
Décalage d’erreur : 0x000000000003a388
ID du processus défaillant : 0x2cbc
Heure de début de l’application défaillante : 0x01d5369d13c2d240
Chemin d’accès de l’application défaillante : C:\Program Files\Skylum\Luminar 3\Luminar 3.exe
Chemin d’accès du module défaillant: C:\WINDOWS\System32\KERNELBASE.dll
ID de rapport : 7e2152b7-f3fb-4de2-84c4-00721f17c288
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

Sorry event log is in French ;-)

Please help !

Regards

Kirk Osborn

July 10, 2019 14:09

Hi. Please contact us via https://skylum.com/support and we will figure something out.

Click Animated

July 10, 2019 17:08

Same issue here...

Mitch Kite

July 10, 2019 21:22

I've had a similar issue. After updating to the current version, I launched the Luminar 3 application, saw the mountain sunset splash screen and then waited. Luminar wasn't even running. I re-launched the application and saw the same behavior. I launched it a third time and finally Luminar started properly. I'm using Windows 10. I am planning to contact support.

Angela Andrieux

July 10, 2019 23:36

Hi Click Animated & Smith Kite - Please contact us at www.skylum.com/support and we'll be happy to help.

Stephen Demailly

July 11, 2019 12:53

Hello all,

I finally solve the problem by upgrading the application but I don't known how :-( May be a restart after several reinstall.

Regards.

Hartmut Domröse

September 16, 2021 18:59

MY Luminar AI Nends processing shortly after start. I can see a listing of looks at the bottom of the screen, , but it ends processing nearly immediately

September 16, 2021 19:02

Hi Hartmut,

Please reach out to us at www.skylum.com/support so we can take a closer look at the issue and see what can be done to resolve it.

Luminar 3 aborted after splash starting sreen

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