Fully install issues

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    Kate Williams

    Hi Nick,

    Please try the following:

    • Press the Windows logo key + R.
    • Type %appdata%\Luminar 3 in the dialog box that opens and press Enter on your keyboard.
    • Next, remove all the contents in Luminar 3 folder you opened in Step 2. Please note that this will remove your user looks and workspaces, so back up the folder into the safe location before removing it if necessary. You can then put your looks and workspaces back later.
    • Start Luminar. It will ask you to complete the initial setup. While performing the setup, change the default location of Luminar Catalog. Choose a folder that you never used before (please use an internal drive for Catalog): http://prntscr.com/oawg4m 

    If the issue persists, please, get in touch with our support team at https://skylum.com/support. Please make sure to paste the link to this thread in your support request. 

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