Can't Purchase the Luminar 4 Upgrade

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Carol Delynko

• July 23, 2019 16:40

I have tried numerous times to purchase the Luminar 4 upgrade this morning.  I enter my serial number and it verifies, but the purchase button tells me I need to enter the serial number.  Same thing happens when I use my email address.  If this doesn't work, I wonder what kind of problems 4 will have?

One more try and I give up.  Back to Lightroom.

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  John Comiez

  • July 23, 2019 16:42

  I'm having the same problem.

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  Jack Larson

  • July 23, 2019 16:46

  Me, too.  I am having the same problem.  I think that their system is on overload.  All I hope is that those of us who are being prevented from preordering will eventually get our orders accepted.

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  Don Robertson

  • July 23, 2019 16:47

  Same here... tried multiple browsers.

  Button turns green but will not take to sign up.

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  Carol Delynko

  • July 23, 2019 16:52

  I just tried again.  No luck.  I sent a message to support, but no response yet...

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  Michael Cohen

  • July 23, 2019 16:55

  I'm also finding it impossible to pre-order Luminar 4.  Sent a message but no acknowledgment yet.

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  Carol Delynko

  • July 23, 2019 16:56

  They sent me an email with the same information.  I thought maybe it went to another link that worked.  NO!!!!

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  Carole Debeer

  • July 23, 2019 17:01

  me too...no response from luminar

   

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  Jos Vromen

  • July 23, 2019 17:04

  Same here, made me doubt . . . . .

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  Thomas Sarver

  • July 23, 2019 17:53

  Also having the same problem, sent them an e-mail, no response yet.

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  Michael Anderson

  • July 23, 2019 18:08

  Maybe the upgrade when to the same place as the Luminar Roadmap.   If you select Roadmap on the Luminar product list on the main Skylum page....it now just refreshes the page you were seeing.   So no Luminar roadmap and no Roadmap for Flex either.  

  It has to be tremendously frustrating for Skylum employees in Support to try to convey logical answers for all this.  They have my  sympathy.    

   

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  Jos Vromen

  • July 23, 2019 18:10

  Sympathy, okay but I’m not sure this is were my money is going.

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  Carmen Mazza

  • July 23, 2019 18:13

  Same here!

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  Chris Duke

  • July 23, 2019 18:17

  me too! Fails on iPad and iMac

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  Carmen Mazza

  • July 23, 2019 18:55

  Issue appears to be resolved I was just able to purchase the pre-order.

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  Carol Delynko

  • July 23, 2019 21:50

  I was just able to purchase.  Thanks for letting us know!

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  Donald Wyllie

  • July 24, 2019 12:10

  Here is a question for all of you people wanting Luminar 4 so urgently. Why?

  Skylum keeps tacking AI rubbish onto a program that doesn't really work very well. People like Scott Bourne, a Luminar Visionary, claims he does all his editing on Luminar. Perhaps on the Mac version? It would be nice to know how he does it on the Windows version for it is still buggy after many tries and still sooo slow. You should have kept your money until after the version is released. But the old saying still applies - A fool and his money are easily parted.

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  Jos Vromen

  • July 24, 2019 12:29
  • Edited

  I would certainly not relay on Luminar for the paid jobs. Luminar is still a kind of beta software. It would be nicer when the first made Luminar 3 to work before calling it 4.

  There were already many more or less complete software Skylum said goodbye to. (fe. Tonality, Noiseless Intensify) none of them really finished. So for now I stay with Flex but use it less. Why? Because I'm looking at other software that stay out longer (fe. RawTherapee, Darktable, Nik, Exposure X4.5 etc.) Flex is only for playing but playing time gets less, we need to make a living also.

  So all in all I've noticed I need software I can relay on, not only in time but also in quality. And Skylum, yes Skylum is for playing only . . . . 

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  Mike Lee

  • July 24, 2019 14:47

  Yeah, I have no idea why so many people are jumping on this. Is Luminar 4 something people were actually asking for? What about holding the company we trusted accountable to providing the majority of their users with a program they can actually trust? I invested in the promise of a new "professional" photography editor/dam that could replace Lightroom and all I have to show for it is a deceitfully-marketed fisher price toy. No way I'd spend a dime on this upgrade when their current version is so troubled. :(

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  Angela Andrieux

  • July 29, 2019 15:27

  Hi Everyone,

  If you're still having trouble with the pre-order, please contact us at www.skylum.com/support and we'll be happy to help!

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  Frank Fiorentino

  • July 29, 2019 22:50

  consider this a gift that you cannot purchase.  don't ignore the signs.

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