Photolemur 3

Comments

3 comments

  • Avatar
    Angela Andrieux

    Hi Renjit,

    It would be great if you could email us at support@skylum.com with the following:

    1. A screenshot of your system information.

     Click here to check where you can find it.

    2. A screenshot of Visual C Redistributables installed on your computer.

    To check that, please click on ‘Start’ menu > Settings > Apps. Under ‘Apps & features’ please search for 'Visual C' and make a screenshot of all the results it'll find.

    To take the screenshot and save it as a file, press the “Windows logo key + PrtScn.” On some laptops and other devices, you may need to press the “Windows logo key + Ctrl + PrtScn” or “Windows logo key + Fn + PrtScn” keys instead.  The screenshot will appear as a file in a folder entitled “Screenshots”, inside your default “Pictures” folder. 

    3. Your .Net Framework version.

    To check that, please press Win+R buttons, and type regedit in the Run window.

    Then go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319\SKUs and check what version you have there.

    4. The file 'crash_log.txt'. You can find it by following the file path below:

    C:\Users\User name\AppData\Roaming\Photolemur

    5. The Event logs. You can watch a video on how to save them: https://youtu.be/l5JD7h6nEHI 

    - Click 'Search', type 'Event Viewer' in a search line and click 'Event Viewer';

    (If you are Windows 7 user, click Start button and type 'Event Viewer' in the search line)

    - Then, in the left window click 'Windows logs' - 'Applications'.

    In the list that appears, find the last three entries 'Application Error', 'Windows error reporting' and '.NET Runtime'. 

    Make sure that the events are connected to Photolemur like it's shown on step 6. 

    - Select them, right click and click 'Save Selected Events'.

    Thank you in advance!

    Looking forward to hearing from you.

    0
    Comment actions Permalink
  • Avatar
    John Leighton

    Same problem, just after install. s/w yet to work

    no answers after 3 months?

    I am ready to ask for a refund

    0
    Comment actions Permalink
  • Avatar
    Helga Rowles

    Hi John, please reach out to us via skylum.com/support and we'll do our best to fix the issue.

    0
    Comment actions Permalink

Please sign in to leave a comment.