Photolemur Plugin

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3 comments

  • Avatar
    Kate Williams

    Hi Peter,

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs and troubleshoot it. Please send us a screen recording of the issue. Here's how to record your screen on Mac: https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    Here's how you can send us the file with the recording:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request in https://skylum.com/support 

    Looking forward to hearing from you.

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    Peter Gladstein

    So I provided you with a screen recording but I did not receive an acknowledgement. Please advise. Thanks.

     

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    Vereslavska Anna Veres

    Hi Peter,

    It seems that we haven't received the email from you.

    Would you be so kind as to send us the screen recoding once again?

    Please make sure to send the email via http://www.skylum.com/support  

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