Skylum/Luminar's absolutely lousy customer service

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3 comments

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    Spencer Pieters

    Hi Mike,

    I switched to a new MacBook Pro last week. I registered myself on the Skylum website using the mail address with which I bought both Luminar and Aurora. After registration the Skylum website showed the keys for both Luminar and Aurora. I used those keys to unlock the software on my new MacBook Pro.

    Hope this helps,

    Spencer

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    Mike Ammann

    Hi, Spencer. Thanks for the response. I finally got my issue resolved. After following all of Luminar’s suggestions, over a period of about six days, I was able to activate Luminar 3 on my new
    MacBook Pro. Based on my experience, I think Skylum needs to redesign the process for downloading and activating a new Luminar when someone buys a new computer.

    Glad your experience was easier than mine. But I think they can improve the process.

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    Dmytro B.

    Hi Mike, we'll do our best to improve our customer service. In case you still have any problems, please let us know.

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