No Images

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Frank Nadarzynski

• May 21, 2019 21:25

Installed latest update and now it won't even load any images. Uninstalled and did a clean install, no luck. Hard to edit a photo you can't see... Any ideas?

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  Frank Nadarzynski

  • May 21, 2019 23:02

  I did the Terminal trick and it worked. When in edit mode how can you get it to quit switching images so easily. Annoying.

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  Jos Vromen

  • May 22, 2019 08:07

  What is the terminal trick?

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  Dmytro S.

  • May 22, 2019 10:51

  Hi Jos,

  Follow the steps below:

  1. Remove Luminar 3 with AppCleaner: http://www.freemacsoft.net/appcleaner.
  2. Open Finder and navigate to Applications > Utilities.
  3. Launch Terminal.
  4. Paste defaults delete com.macphun.luminar3 in the Terminal window and press Enter on your keyboard.
  5. Close Terminal and restart your Mac.
  6. Download and install Luminar 3 here: https://luminar3.s3-accelerate.amazonaws.com/mac/Luminar3.dmg
  7. Copy the extracted file to your Applications directory.
  8. Launch Luminar, activate it if necessary, and open any image in it.

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  Jos Vromen

  • May 22, 2019 13:46

  Thanks, I think I’ll save that for “badder” times . . .

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  uli benke

  • May 25, 2019 16:34

  ...i did the trick, but it doesn't help. No images, no Luminar. ;-((

  If you can only install luminar as an IT professional, it is not usable for everyday use.

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  Maryna Skylum

  • May 26, 2019 08:27

  Hi Uli,

  Try the following solutions:

  1. Make sure Luminar is closed.
  2. Locate your Luminar Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
  3. Rename the Luminar Catalog folder. Choose any name you like.
  4. Start Luminar. Click File > Catalog > Open > navigate inside the folder you renamed in Step 3 > double-click Luminar Catalog.luminar file.

  If that doesn't help, please, contact us at support@skylum.com

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  bruce barrett

  • May 26, 2019 17:11

  I have the same issue and followed your reponse; no pictures still.

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  uli benke

  • May 26, 2019 17:23

  This solved my problem:

   

  Try reinstalling the software:

  Delete Luminar 3 in Application Folder
  Select the folder Pictures - Luminar Catalog and delete it
  Select Application Support (start Finder - Go - Go to Folder - add /Library/Application Support/ > MachPhun Software) and delete Luminar 3 folder
  Select Terminal and enter defaults delete com.macphun.luminar3. Click on the Enter button.
  Finally, download Luminar 3 from here: https://s3-us-west-1.amazonaws.com/luminar3/mac/Luminar3_Distribution_v3_1_0_3747.zip

   

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  bruce barrett

  • May 26, 2019 18:11

  Still no images/ but thanks for your response.

   

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  Angela Andrieux

  • May 27, 2019 16:43

  Hi Bruce,

  Please contact us at www.skylum.com/support so can further investigate this issue. Thanks in advance!

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