Aurora 2019 severly over exposed images

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2 comments

  • Avatar
    Kate Williams

    Hi Jason,

    Please send us the original files you are working with as well as a detailed description of your workflow at https://skylum.com/support and we will surely investigate the issue. Moreover, please paste the link to this thread in your request. 

    Here's how you can send the files: 

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into the reply to this email.
  • Avatar
    Jason Cole

    Thank you. I just sent the link along with a folder consisting of the 5 raw filers used to make the final image. I also sent screenshots of the images throughout the exporting process which shows the over exposure issue.

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