Luminar 3 Not starting gets stuck on first screen, all operations are grayed out

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maurice peconi

• May 01, 2019 10:46

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  Maryna Skylum

  • May 01, 2019 14:47

  Try reinstalling Luminar. Follow the steps below:

  Uninstall Luminar.

  How to uninstall an app on Windows 7 (click this text to open link).

  How to uninstall an app on Windows 8 (click this text to open link).

  How to uninstall an app on Windows 10 (click this text to open link).

  Clear your registry:

  • Visit https://www.ccleaner.com/ccleaner/download?pc
  • Scroll down to the bottom of the table and click Download from CCleaner.com in the first column.
  • Once the download has finished, launch the file and install CCleaner on your computer.
  • Launch CCleaner.
  • Click Registry on the left.
  • Click Scan for Issues in the lower left. Wait for the scan to finish.
  • After the scan has finished, click Fix Selected Issues in the lower right.
  • Close CCleaner.

  Reboot your PC.

  Download the latest version of Luminar from here (click this text to open link). 

  Once the installer has finished downloading, locate it in your Downloads folder (or wherever you chose to save it), right-click the file, and click Run As Administrator. A prompt might appear asking you whether you wish to confirm your action, click Yes and wait for the installer to load. Then, follow the instructions on the screen.

  If that doesn't help, please contact us at support@skylum.com, and we'll investigate the issue.

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  Janine Reinards

  • May 02, 2019 20:53

  I just did that. No change. Still not working. How frustrating and disappointing! Thought that this is a reliable good tool. 

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