latest update to luminar

Comments

27 comments

  • Avatar
    Remy van Haarlem

    I have the same sort of problem, the library is added however unable to read the images in the assigned folder

    0
    Comment actions Permalink
  • Avatar
    phil dyer

    Why does this sort of thing always happen when they do an upgrade?

     

    0
    Comment actions Permalink
  • Avatar
    phil dyer

    I restarted my computer. Luminar opened ok and the lmage Gallery updated- however there  are NO images left- they have all disappeared!!

    0
    Comment actions Permalink
  • Avatar
    phil dyer

    Remy- I took off the version of Lumnar 3, I then downloaded new version.

    I now have the gallery back, but like you there are no images there at all. Every assigned folder says it has photos in but the screens are blank

    This is ridiculous

     

    0
    Comment actions Permalink
  • Avatar
    Remy van Haarlem

    Phil:

    1). I removed the Luminar 3.1 from the Mac.

    2). reinstalled the version by downloading the latest version from the user area link and also did the trail link .

    the problem you have now is exactly the same problem `I've:
    "lmage Gallery updated- however there  are NO images left- they have all disappeared!!"

    0
    Comment actions Permalink
  • Avatar
    phil dyer

    looks like they have issues again- I have emailed technical support. hope the get it fixed quickly

     

     

     

     

     

     

    0
    Comment actions Permalink
  • Avatar
    Remy van Haarlem

    Phil, I did the same about a hour ago. Its my first time here, just to see if there where other users with the same problem. I have people using the software on a windows machine and they have no problems.

    when a update is realeasd at least there should be the support online reading these messages and provide support.

    0
    Comment actions Permalink
  • Avatar
    phil dyer

    Funny it’s usually windows that have the problem

    0
    Comment actions Permalink
  • Avatar
    Remy van Haarlem

    fixed it

    0
    Comment actions Permalink
  • Avatar
    phil dyer

    How

    0
    Comment actions Permalink
  • Avatar
    phil dyer

    How

    0
    Comment actions Permalink
  • Avatar
    Remy van Haarlem

    Phil:

    Working in the space industry I couldn't accept it didn't work.. here to solve it

    Solved:
    ______________________________

    1) go to:
    - File
    - Catalog
    -- New

    2) create a new catalog and name it X (I used "remy" as my new catalog, you can name it whatever) and save it in 

    3) then go to 
    - Library
    - Add folder

    4) now you see the images again

    5) you can check the new catalog you created by
    go to:
    - File
    - Catalog
    - Show in Finder|
    -- here you see a file with the name you used. (example: my catalog is called remy.luminar)

    _________________

    https://community.skylum.com/hc/en-us/community/posts/360043493872--SOLVED-Unable-to-read-images-from-library

    1
    Comment actions Permalink
  • Avatar
    phil dyer

    Thanks so much. I will try in an hour. Very complicated. Will also see what technical support say as well.

    0
    Comment actions Permalink
  • Avatar
    Remy van Haarlem

    its rather simple. just follow the steps and it should work. 

    I'm happy again

    0
    Comment actions Permalink
  • Avatar
    phil dyer

    I meant it was complicated to think a way around it. Well done you!

    1
    Comment actions Permalink
  • Avatar
    phil dyer

    Didn’t work. It’s stuck on updating image gallery so can’t add catalog. Will wait for technical support

    0
    Comment actions Permalink
  • Avatar
    Tony Collins

    If you close luminar and rename the catalogue folder, when you next start it it will ask you if you want to use a default catalog. Click yes. Then it will open, and you'll be able to add your pictures to the new catalog, or open the renamed catalog. 

    -1
    Comment actions Permalink
  • Avatar
    Tony Aurelio

    Bad start. I'm having the same problem. I t's been 3 hours already and all my photos haven';t appeared yet. Something is really wrong here. 

    0
    Comment actions Permalink
  • Avatar
    Vivian Raiborde

    I have the same issue. And trying to create a new catalog and adding images is NOT a solution. That's because while you'd be able to see the images, all the edits and modifications that you've made to the images are lost. 

    This is a horrible update. Talk about the lack of quality control.

    0
    Comment actions Permalink
  • Avatar
    phil dyer

    How can you rename the catalog when it is greyed out as the “catalogue is loading”

    still no response from the technical department on this- what on earth is happening.

    this is a great programme when it works but there have been so many issues, I am switching back to 2018

    0
    Comment actions Permalink
  • Avatar
    phil dyer

    and another thing- you cant quit Luminar anymore- you have to force quit. Get it sorted!!!!

    0
    Comment actions Permalink
  • Avatar
    Peter Ilott

    For Phil Dyer - I cannot even force quit the program, I have to do the old force total shut down of the iMac by powering off manually and leaving it off for a fair while otherwise the Luminar 3 starts up again automatically then again will not allow me to shut it down. Am chasing my tail here!

    So sad - I do love Aurora and L 2018 - but this L3 should be totally scrapped like the old Windows Vista was.

    I am of the opinion that Skylum should concentrate on perfecting what they do well - rather than venturing too early into areas that are extremely challenging and are already well covered by other program providers.

    Just my musings after a session of head banging.

    0
    Comment actions Permalink
  • Avatar
    Tony Collins

    @Phil/All

    I had a similar problem. I force quitted, then renamed the catalog folder using finder (not L3). Open then creates a new empty catalog with L3 behaving itself. I was then able to open the catalog in the renamed folder, which it then upgraded in about 1/2 hour - and since then (touch wood) has been stable.

    0
    Comment actions Permalink
  • Avatar
    phil dyer

    this is the latest from skylum support:

    In this case, please try the following:

     

    • Make sure Luminar is closed.
    • Locate your Luminar Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    • Rename the Luminar Catalog folder. Choose any name you like.

     

    1. Open Finder.
    2. Navigate to Applications > Utilities.
    3. Launch Terminal.
    4. Paste the following string into the Terminal window: defaults delete com.macphun.luminar3
    5. Press Enter on your keyboard.
    6. Close Terminal.
    7. Launch Luminar. It will ask you to complete the initial setup. Go through the initial setup. Leave the location of the catalog at the default (in Pictures folder).
    0
    Comment actions Permalink
  • Avatar
    phil dyer

    I had to create a new catalogue in L3 and have had to add folders to it from computer. It wont open the files from the newly created catalogue I set up on the Mac

    Good job I only had 2000 in there- all my edits now lost

     

    0
    Comment actions Permalink
  • Avatar
    Kirk Osborn

    Try the following solutions:

    1. Make sure Luminar is closed.
    2. Locate your Luminar Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar Catalog folder. Choose any name you like.
    4. Start Luminar. Click File > Catalog > Open > navigate inside the folder you renamed in Step 3 > double-click Luminar Catalog.catalog file.

    If the 4 steps above don't help:

    1. Make sure Luminar is closed.
    2. Locate your Luminar Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar Catalog folder. Choose any name you like.
    4. Open Finder.
    5. Navigate to Applications > Utilities.
    6. Launch Terminal.
    7. Paste the following string into the Terminal window: defaults delete com.macphun.luminar3
    8. Press Enter on your keyboard.
    9. Close Terminal.
    10. Launch Luminar. It will ask you to complete the initial setup. Go through the initial setup. Leave the location of the catalog at the default (in Pictures folder).
    0
    Comment actions Permalink
  • Avatar
    phil dyer

    forget my last message!- The edits have not been applied in the sub-folder in the hard drive- my mistake- you have to export the file to do that- apologies!!!!!!!

    0
    Comment actions Permalink

Please sign in to leave a comment.