Luminar 3.1 Stuck Updating Image Gallery

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78 comments

  • Avatar
    Eduardo Mueses

    BTW, a progress bar that always stays at 0% is useless...

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    Eduardo Mueses

    As I can see the tumbleweeds, I decided to say the heck with it. I force-quit the applications and decided to create a brand new catalog losing all my edits. This time the progress bar seems to be working, who knew?

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    Ronald Skinner

    I had to do the same thing, progress bar never budged past 0% very frustrating, love the editor but the library needs work. I ended up creating a new catalog too and found the magic mouse issue still there and still no Lens info for Nikon cameras.

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    Kier Smith

    I"m having the same issue, even after uninstalling, restarting and reinstalling, still no progress on updating Image gallery.  I did a force quit and opened a single image through Lightroom and it started up and worked, but other than that it is stuck.

     

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    Kevin Ford

    I've had the same issue and don't want to loose my edits, so I guess that I'll stick with "Updating Image Gallery... 0%" until a fix is posted someplace and I can find it in the forum or it finally updates. I can see that there is no drive activity so I'm not holding my breath. I use DVORAK for my keyboard layout and can't wait to see if they fixed the image rotation issue that I had seen with my keyboard layout.

    I so want to ditch the quest for other image managers and editors.

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    Kevin Ford

    I went ahead and blew away my edits, not sure how many times I have had to do this recently, it's a bit frustrating.

    I should mention that I'm running MAC OSX mojave with a library of 100,000 images.

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    Konstantin Latsunas

    The same here it seems that the updating Gallery nerve ends....

    for Edition the Software is Great .... but the for dam not usable.... 

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    Bill Kyle

    During the upgrade to Luminar 3.1 a similar result here. The install went fine but the catalog  backup & update made it to 98% and stay there for a few minutes. Luminar would then crash. Tried several times to launch 3.1 but it would never finish updating/loading the current catalog. To be sure the app was OK I created a new catalog, loaded some folders of test images,  Not sure what the answer is for my previous catalog but fixing it may not be worth it in my case. The updated AI filter is really a big time saver. 

    Mac OSX 10.13.6

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    Kirk Osborn

    Try the following solutions:

    1. Make sure Luminar is closed.
    2. Locate your Luminar Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar Catalog folder. Choose any name you like.
    4. Start Luminar. Click File > Catalog > Open > navigate inside the folder you renamed in Step 3 > double-click Luminar Catalog.catalog file.

    If the 4 steps above don't help:

    1. Make sure Luminar is closed.
    2. Locate your Luminar Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar Catalog folder. Choose any name you like.
    4. Open Finder.
    5. Navigate to Applications > Utilities.
    6. Launch Terminal.
    7. Paste the following string into the Terminal window: defaults delete com.macphun.luminar3
    8. Press Enter on your keyboard.
    9. Close Terminal.
    10. Launch Luminar. It will ask you to complete the initial setup. Go through the initial setup. Leave the location of the catalog at the default (in Pictures folder).
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  • Avatar
    Eduardo Mueses

    This is no different than hitting the Alt key while clicking on the Luminar App to create a new Catalog. BTW, it did not work for me.

    I am right now content with the new catalog I've created. Not looking for a solution for this anymore. Not sure what the common denominator is for this issue, but the fact that is happening to a few of us, warrants a look by Skylum.

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    Yves Royer

    Same for me ... Stuck updating the catalog ...I will try the proposed fix 

    Catalog was conrtaining around 35 000 picture 

    with more than  4 000 édits 

     

     

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    Yves Royer

    Sorry .. proposed fix is useless !!!

    good evening

     

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    Kier Smith

    I nuked my catalog, on the up side I was just getting started really using Luminar, so I didn't loose much of anything, BUT none of the fixes worked for me w/o totally deleting the old catalog and starting from scratch.  Now it seems to be working fine.

     

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    Mitchell Weitz

    I am having the same problem. Renaming the catalog didn't help. Renaming the catalog and nuking the config to force Luminar to set up from scratch may have helped -- at least now the "Creating Image Gallery" progress bar is moving.  It's up to 21% now. Of course, that means I lost all previous edits in my original catalog. Gee, thanks, Skylum.  

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    phil dyer

    Same here. Fix did not work- had to create a new catalogue

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    Konstantin Latsunas

    same here. Creating a new catalogue helps and speed up Luminar. BUT every time I open LUMINAR it tries to update the catalogue and this takes about 10 minute (see my post luminar 3.1 only a short pleasure)...... PLEASE FIX THIS!!!!!!!!!

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  • Avatar
    Anna Veres

    Hi Everyone,

    I am sorry for the inconvenience.

    We will do our best to fix that in the upcoming updates. 

    Please contact us at http://www.skylum.com/support so we could assist you in a better way.

     

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  • Avatar
    Ole Wissing

    I have only 3000 pictures in my catalog, but each is a TIFF at 180Mbytes. The catalog update have taken 10 minutes now, with ZERO progress. The CPU is not busy (0.1-0.5%), the Luminar 3 Process has read ONLY 100Mbytes in the 10 minutes and written 888 KILOBYTES. 

    Why don't you (Skylum) test your roll-outs before deploying. It would have been EASY to spot this before. It seems, that Your are using your customer base as testing ground. My edits are too important for this, so I hope, that this will be fixed in the future.

    My computer is a MacBook Pro with i9 CPU, 32Gb RAM og 1Tb disk.

    Update:

    No activity after 20 minutes and I killed the proces. Tried the steps mentioned above, but same result: when opening the catalog it stalls.

    Found a log file with the following:

    EE | 2019/04/27 13:00:29:559 MPPresetToLookMigrationService:31 "+[MPPresetToLookMigrationService migrateForPresetDirectoryLocation:]": Error Domain=NSCocoaErrorDomain Code=260 "The folder “Presets” doesn’t exist." UserInfo={NSFilePath=/Users/ole/Library/Group Containers/DPA6233TPQ.com.macphun.luminar3/Presets, NSUserStringVariant=(

        Folder

    ), NSUnderlyingError=0x6000034e98f0 {Error Domain=NSOSStatusErrorDomain Code=-43 "fnfErr: File not found"}}

    EE | 2019/04/27 13:00:29:566 MPPresetToLookMigrationService:59 "+[MPPresetToLookMigrationService migrateForPresetDirectoryLocation:]": Error Domain=NSCocoaErrorDomain Code=4 "“Presets” couldn’t be removed." UserInfo={NSFilePath=/Users/ole/Library/Group Containers/DPA6233TPQ.com.macphun.luminar3/Presets, NSUserStringVariant=(

        Remove

    ), NSUnderlyingError=0x60000342eca0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

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    phil dyer

    In the end- I deleted the Luminar Catalog and my renamed one out of the computer.

    I added an entirely new (blank) catalog and imported my folders from the hard drive.

    Luckily I had ensured all my edits went into sub-folders in L3- they are duplicated on the hard drive automatically so able to retrieve them and reload- nothing has been lost

     

     

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    phil dyer

    Forget my last post. the edits in the hard drive have not been changed from the orginal file- you have to export a file for this to happen

     

    Apologies

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  • Avatar
    Anna Veres

    @Ole,

    I am sorry to hear that. 

    Please try reinstalling Luminar. Follow the steps below:

    Download AppCleaner from here:

    http://www.freemacsoft.net/appcleaner

    AppCleaner is a free app that automatically removes not only the applications themselves but also the related files, making 'clean' uninstall easy.

    When removing Luminar 3, mark all the files and folders in the list, except for DPA6233TPQ.com.macphun.luminar3.

    Once you're done uninstalling the app, restart your Mac and download a fresh version from here:

    https://luminar3.s3-accelerate.amazonaws.com/mac/Luminar3Installer.zip

    If you need help with the installation, check out this page:

    https://support.apple.com/kb/ph25083?locale=en_US

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    phil dyer

    Anna- the fix doesn’t work!

    the problem is the upgrade. 

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    Bill Kyle

    I tried both suggested methods to complete the catalog update. No go, but the new catalog seems to work well. If you come up with a fix here I would be interested but using my old catalog is not that important to me.

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  • Avatar
    Kevin Ford

    At this point i'm going to need a "Library Edit Merge Utility" I created a new catalog and moved on, certainly upgrades are going to need to be more stable in the future to consider it a "final tool" to replace other products, subscription based, that I am trying to avoid.

    Luminar is improving, however there are still some gaps.

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  • Avatar
    Ole Wissing

    I have several hundreds of hours invested in my edits. I am scanning and repairing a huge amount (thousands) of Dia-slides and losing the old catalog with the edits will be catastrophic.

    As a minimum, Skylum should supply a tool to import the edits from the old catalog structure.

    I will help test it, if that would ensure that I gained access to my work sooner.

    Luminar could be the very best that we photographers have seen in a very long time, but right now it is a threat to our existing work, because we cannot be sure, that updates/upgrades will not harm our data.

    Please give an estimate time for a fix or workaround?

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    phil dyer

    They keep sending “fixes” out that dont work. They dont seem to be listening . I have sent the community conversation link to them- dont think they are changing anything they offer us.

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    Konstantin Latsunas

    Please create the possibility to Switch the Database Update Manuale on and off!!!!!!

    This could be a quick Update that helps a lot

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    Ronald Skinner

    Well it seems like everyone here ended up having to start over and create a new catalog, what worries me is, say over the next 3 months we edit hundreds if not thousands of photos and then when the next update comes out the same thing happens and we lose all our edits. I've always loved the Luminar editor, i've been using it since it first came out and highly recommended it to a lot of photographers on FB in my photography group and while everyone loves the editor they have nothing but problems with the Libraries.  When Skylum said they were coming out with a DAM, I was really excited and thought I could finally get away from LR, I was expecting a fully functional dam, that included keywords, a print module, ability to watermark my photos and much more, what I got instead was a barebones library that was slow to load photos, was a nightmare to use with a Magic Mouse and didn't show my lens information for my Nikon cameras, no watermarking or any other standard features of a DAM. I reported the issues and was told they would be fixed in 3.1 but they are still there. Ever since the Library feature came out these forums have filled up with issue after issue, I can't understand why during their testing they don't find these problems, they need to have public beta testing by their customers before they release the update, they keep alienating their loyal customers with poorly tested software. As for me, I finally gave up at the beginning of March and have been using ON1 Photo Raw, it has all the features that should be in Luminar, it has keywords, watermarking, HDR, focus stacking and is the full featured product I've been looking for and what Luminar should have been. I can even use it with Luminar Flex if I want too and they are releasing a Free update in mid May with even more features. Since using ON1 I've finally be able to dump the LR subscription.  I really hope Skylum gets it's act together and comes out with a fully functional DAM soon and maybe I'll give it another try but for now I'm really happy using ON1 and occasionally using Luminar Flex with it.

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    Kirk Osborn

    Thanks for your feedback. We appreciate it.

    We are constantly improving our apps and getting positive feedback from our customers. We are sorry to hear that you have such unsatisfying experience using Luminar.

    We'll make sure our apps only get better.

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  • Avatar
    Gerry Gysberts

    Having read all these posts I'm just adding myself in as one of the many that also **cannot** update my image gallery even following the suggestions in this thread. I also feel this is a rather easy QA bug to have been tested for. Most of the people affected have newish machines with latest version OS. Clearly if 3.1 requires an update to the underlying database it is incumbent on Skylum to verify that works as a critical error. 

    I'm just going to stop using the product until this is fixed - I'm not prepared to lose my edits. It also makes me very reluctant to take any subsequent upgrades until others in our community have been willing to be the canary in the coal mine first.

     

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