Blank Screen Cannot Open Image

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Greg Williams

• April 20, 2019 16:27

Just purchased 2019 Aurora.  I can select images to open, select images, and Aurora imports, and then appears to create an HDR.  I can see the different versions on the bottom of the screen but it will not open on the main display  You can see the processing percent but screen remains black.  Very frustrating and not intuitive at all.  I tried the trial version but thought you had to buy to get it to open the full screen.

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  Mark D

  • April 21, 2019 03:07

  Same EXACT problem, here. Someone else on this board also posted about it. It seems to be a very recent issue (as in, last 12 hours). It's really frustrating!

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  Mark D

  • April 21, 2019 03:13

  I found this link about the same subject. I'll try their solution when I get back to my computer.

  https://community.skylum.com/hc/en-us/community/posts/360025191531-Blank-Screen-on-Win10-

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  Kirk Osborn

  • April 21, 2019 14:21

  Try fully reinstalling drivers for all graphics cards on your system.

  Make sure to fully uninstall your current graphics drivers before proceeding. How to uninstall drivers (click this text to open link). You'll need to do this for all devices under Display Adaptors on your system:

  

  Download and install drivers from the manufacturer's website:

  • Intel (click this text to open link)
  • AMD (click this text to open link)
  • nVidia (click this text to open link)

  After you have updated your graphics card drivers, make sure to set your discrete graphics card to run Aurora by default (usually this concerns laptops). Refer to your graphics card's manufacturer's website if you need help with that.

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