Regarding refund or fix the issue

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Sachu Tokyo

• May 07, 2019 05:08

I am unable to use Luminar 3 on my PC.Kindly refund the amount as I am still under refund policy period or fix the issue.
I have 16 gb memory, 2 GB dedicated Nvidia graphics card, 1 TB HDD and core i7 with Windows 10 professional 64 bit OS. My Luminar is just freezing while editing any pictures.

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  Leila Evans

  • May 07, 2019 07:13

  Have you contacted our support team? If not, please do so here: http://skylum.com/support 

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  Sachu Tokyo

  • May 07, 2019 07:14

  I have already reported, but no reply other than automated one.

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  Angela Andrieux

  • May 09, 2019 23:05

  Hi Sachu,

  Please know that someone from our support team will be in touch with you as soon as possible (if they haven't already). We do our best to respond within 24 hours but in high traffic times it can take a bit longer.

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