luminar hangs when i use the erase / spot removal tool

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    michael mills

    I think there are several issues. The number one root cause I believe that exists is that if you crop the picture in Aurora and then using the plugin feature go to Luminar to use erase or clone tools, I observe that Luminar either quits or hangs (sometimes after you have done a lot of work which is frustrating). So, when I want to erase or clone something and I use the plugin feature, I do that first before I do anything else and I have the greatest success.

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    Terry Rogers

    Hi Edmon,

    Do you have a Mac or Windows computer? Do you use Luminar as a stand-alone?

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    Edmon Crescini

    Hi Terry,
    I am using desktop computer running on windows. Im sorry but i dont follow, what do you mean by stand alone?

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    Terry Rogers

    Hi Edmon,

    Thanks for the info. Stand alone means you open Luminar directly in order to edit photos unlike using it as a plug-in for LR.

    Please try reinstalling Luminar 3. Follow the steps below:

    Uninstall Luminar.

    How to uninstall an app on Windows 7:

    https://support.microsoft.com/en-us/help/2601726

    How to uninstall an app on Windows 8:

    https://answers.microsoft.com/en-us/windows/forum/windows_8-files/how-do-i-delete-or-uninstall-a-program-in-windows/a4cbeb29-2ca3-46f0-855f-ba5e8df2436c 

    How to uninstall an app on Windows 10:

    https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs 

    Clear your registry:

    • Visit https://www.ccleaner.com/ccleaner/download?pc
    • Scroll down to the bottom of the table and click Download from CCleaner.com in the first column.
    • Once the download has finished, launch the file and install CCleaner on your computer.
    • Launch CCleaner.
    • Click Registry on the left.
    • Click Scan for Issues in the lower left. Wait for the scan to finish.
    • After the scan has finished, click Fix Selected Issues in the lower right.
    • Close CCleaner.

    Reboot your PC.

    Download the latest version of Luminar from here:

    https://luminar3.s3-accelerate.amazonaws.com/win/Luminar3_Installer.exe

    Once the installer has finished downloading, locate it in your Downloads folder (or wherever you chose to save it), right-click the file, and click Run As Administrator. A prompt may appear asking you whether you wish to confirm your action, click Yes and wait for the installer to load. Then, follow the instructions on the screen.

    Please let us know if that helps.

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    Edmon Crescini

    Thanks Terry,

    Yes, i use Luminar as stand alone. I can do the instructions if it is necessary but i installed the Luminar in a newly formatted SSD.

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