Luminar 3 is Too Slow!! unusable!!

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  • Avatar
    Frederic Bultot

    I just download the latest release of Luminar 3.1.02942. Quickly installed on my PC (i7-7700K @4.2GHz, 32GB RAM, 512GB & 2TB SSD, GeForce GTX 1060 6GB, 27' monitor 2560x1440). Fire my D850 and get few RAW pictures (8256x5504 53.3MB each).

    Each time I touch parameters on any filters, or add any of them, Luminar freeze during around 10 seconds. Switching between two pictures, Luminar needs 15 seconds to give you back control.

    I really love this interface and features (Accent AI filter 2.0 is amazing) but unfortunately I cannot work with Luminar in its current state as it is by far too slow.

    I am glad I didn't purchase it yet but use the trial program to test it. I will come back when a new release will be announced.

     

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    Mistr Skurtu

    I agree as well that this software is painfully slow, and almost unusable, which is a major issue for me that has existed for a long time now. I have a high-end computer with 64GB of ram, 16 core processor, one of the fastest SSDs on the market (Samsung EVO Pro 970 NVMe), and an Nvidia GTX1080 Ti and this software runs like a dog. There isn't enough fluff Skylum can add to the software to make it a viable option for editing photos if it isn't responsive like the compentition's software. How can this software be in such a state after being 7 years old? I would expect this kind of performance from software that just hit the market yesterday. Sad.....

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    Matt Brown

    Anyone thinking about Luminar 4 should reconsider. Luminar 3 has been dumped. Skylum rushed to deliver the DAM functionality they had long promised forgoing all considerations of performance and we ended up with an unusable bit of software. Luminar 4 will be no better they just need to raise capital to fix the things they should have already addressed.

    Effectively Skylum knowingly exploited their customers in asking them to collect performance stats for which there was zero mutual benefit. That highlights what sort of company they are.

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    Member

    Sorry but this issue of sleeping by works has to be solved first. This skylum 3 is not really usable for its speed limit! What kind of business philosophy is this, upgrading before the fundamental issue of the basics is not taken care of? I am back to LR, as this thing here ruins any joy of pp work. Many have complained long enough about it, but ears often don’t hear.

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    Pavan Lanka

    I wanted to post an update based on my interaction with support as that is one response I keep seeing from Luminar.

    ==================

    Me: I sent a support message saying that the performance of Luminar is very slow that even when I change from one picture to another it takes a couple of seconds for the picture to be rendered properly and then more for the Looks Panel to be updated.

    Support: Please send us a picture of the catalog.

    Me: Sent the picture. In total I have 18K pictures in various folders.

    Support: That is way too many pictures. Luminar is optimal for around 2000 to 3000. To figure you should start with a catalog having 100 pics and go from there.

    Me: I have tried even with 100 pictures and the problems continue to remain the same. That everytime I change from 1 picture to another, there is a significant lag and export is excruciatingly slow. Are there other things to try?

    Support: No the previous options we suggested is all that we have right now and software improvements are coming.

    Me: From the forums that does not sound like an encouraging response. Have these problems been fixed in Luminar 4?

    ===================

    Hope this helps. I am still within the 60 day period and I am thinking I should just return Luminar now as this will not work for the following reasons:

    1. As many have called out here the focus seems misplaced by the company in terms of what needs improvements. I am not interested in making pictures different from what was captured but rather keeping pictures organized and real. The AI improvements that they tout is not helpful and given that performance is not being touted in their teasers I am thinking that it will perform like 3.x

    2. In my opinion a photo management application should be able to deal with 10s of thousands of images otherwise the value diminishes significantly if I have to keep toggling between catalogs of a 1000 pictures each and maintaining a mental map of where which set of pictures are.

    3. The current export performance is just unacceptable. It took me 4hrs to export 700 pictures. I am still trying to recover from that experience.

    Hope Luminar takes this serious and makes some fundamental changes in their design or maybe they can opensource their software and others can help improve this.

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    Bruno Choi

    more than 40GB. Still very slow. 

    It's not about loading the catalogs. it's about loading what I edited on the photos. click between the photos. and it needs minute for loading. 

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    Ken Cox

    Sorry Helga Rowles Don’t mean to be rude here but this should have been reported back in November last year when I as well as other first made Skylum aware, at the time we where informed that your developers where aware and was working on it.  That was 10 months ago. 

    What bothers me is that without fixing the issues you instead started work on work on t version 4 those developers should have fixed the issues and not moved on to another project.

    Everyone that has bought v3 will be offered v4 at discount but that means for 11 months after paying full price they have to pay you again without even get a proper use of version 3 no other software company does this. Adobe for all there faults at least fix their software.

    What you are good at is selling your lie promising a great product which you ether are not bothering to fix or just cant.

    So what happens when version 4 is out going to take 11 months to fix v4 then charge to upgrade to 5 leaving another incomplete product..

    At the moment with discount V4 IS  $69.00 with Inspiration Looks

    Inspiration Looks is nothing more than three different styles, these could and should have been part of the product so again inflated price. I know how it works clime it retails at a given price and its tax deductible,

    Or you can pay $9.00 to have your bugged non fixed v3 included.

    Not a good way to run a software company as you simply looks to me like ditch the product moments after release date.

    I’m starting to believe this is looking more like a scam. You hard sell with bloated offers. Promise so much but don’t deliver.

    Answer me one thing.

    You have already admitted finally that there is an issue, this is 11 months after release. So why is version for due out soon? Why not fixed the product them move on as these issues will happen again in version 4?

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    Matt Brown

    Luminar is a joke. I have a high spec macbook pro and am trying to edit a catalog of just 40 photos and it crashes regularly. The overall experience is super slow as sometimes I wait for 10 seconds just to make a simple adjustment.

    I wanted to change to a non LR workflow and have fully committed so far. But enough is enough after 6 months of pain, Luminar is just a toy product that wants to market itself as a professional tool so it can charge professional tool prices. It is basically an instagram filter app with an opinionated, heavy handed artistic style at its core. 

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    Andy Chan

    I have similar experience too! It took 10 to 15 seconds to switch and load data/info of each picture and even crushed when switching back to some edited photos. My Imac has 32G ram running at I5 2.9GHz with a separate display card and 2T free space in system.  I have tried to load photos from external SSD thunderbolt drive and USB 3.0 hard drive but the speed is the same. Slow exporting speed of raw to jpg files which take 30 seconds for one photo is another problem too. 

    I am disappointed with the performance of Luminar 3. I used Aperture 3 for 5 years handling thousands of photos without any speed issue. Even the successor, Photos, is even more stable.   

    Luminar should resolve this speed issue at top priority and provide update asap.

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    Resh Z.

    Seriously tech support??  That is your answer to all of this?

    After seeing about 20 different people complaining about similar problems, you tell them to contact tech support?

    This clearly tells me that something is not right with this company and/or software...

    I hate these generic answers that help no one.

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    Member

    I wouldn't worry too much. I'm expecting the "performance improvements" to be going from 30 second image load times to drop a couple seconds....so 26 seconds.

    Luminar is and will still be unusable software for library management, only good for one-off image editing.

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    Keith George

    I agree with most all of the comments. I have been using Luminar, prior to libraries in hopes of great things to come. The major concern that has turned my attention to other software, that I wanted to stay away from, is the fact that the base is not getting better. Skylum has chosen to focus on and make all these fancy AI instruments, but still has not improved upon the main base, the library. The library speed and function needs to be improved, prior to all these great new ideas and features. If the main system is not up to par then what good is the rest? Out standing items: speed, key wording, print module, export module is very minimal, upscaling the list goes on and on. I don’t care about replacing my sky in a second when it takes so long to do everything else and I can’t print at all or export my photos as I would like! Pls focus on the trunk, not the branches.

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    Pavan Lanka

    @Joseph Mina,

    I was also using Lightroom but given the subscription turn they took was looking at alternatives to Lightroom w/o subscription. So far in all the search that I have done Capture One Pro seems to stand the closest both in terms of performance and features to Lightroom.

    I have been using a trial version of that as well for 2 weeks now without issues, though it lacks some of the features that I have come to like in Luminar, however on the performance front it leaves Luminar in the dust.

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    Tim Forrester

    Skylum's marketing emails certainly don't suggest there's any problems with having a large database. An email that I received from them four days ago says this:

    "Do you still have hundreds (or thousands) of photos from that epic trip or last weekend’s event waiting to be edited?"

    This implies to me that I can have thousands of photos in my database.

    Anyway, I downloaded the seven day trial of Luminar and it only lasted four days :) I've given up on it and now I'm on the 30 day trial of ACDSee. So far that is performing much better than Luminar.

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    Erwin Kargl

    Hi Angela, what's "end of spring"? Spring only began a view days ago (21. of March), end of spring is end of May?! What's about your Roadmap?
    Erwin

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    El-Benja Ibarra

    I spent the afternoon using the new Luminar 3.1.0. What a pain!!! It crashed several times and when reopening the app it takes foreeeeeeever to get started. When syncing edits with other images it is really slow opening edited images (updating all sliders). After 3 hour or so I am exhausted just from all the waiting and dead time caused by the poor performance of the software. I really like the options Luminar offers and believe that it has a lot of potential, but unfortunately it is still just a plugin for LR and nothing beyond that. 

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    Member

    Yeah, quite unusable. Take a page out of the picasa app's library viewer (google). That's the speed any photography app should be able to scroll/display thumbnails at. And that's what, 7 year old software?

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    Matt Brown

    I have cut my losses and gone back to Lightroom. What a difference in speed. I may not own the software and it may be a bit more expensive, but as far as I am concerned Luminar is unusable anyway so it is a no brainer for the value proposition they provide. The only expensive thing about Lightroom was leaving it to try Luminar. I'll never get back all the time wasted and I'm past the point of getting a refund from Skylum. 

    Luminar may one day be a decent photo editing tool, but for now it is no where near any of its competitors and Skylum should be embarrassed by this fact. The only way I'll ever use Luminar is if the upgrades are free until it becomes usable; even then I may not as once bitten and twice shy.

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    EMMANUEL FIANDINO

    I think I will do the same and switch to lightroom because the support skylum does not respond to my messages and each update is worse and worse. I do not save or edit more than one photo each time, I am forced to restart the software. This is abnormal and outrageous

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    Gary McLemore

    The library previews do not represent the edited image, Getting a fair amount of lag & experiencing random shutdowns of the program with no warning.  I'm using a i7, 32gb ram, 1070TI video and duel SSD drives so there should not be any lag... All that aside i'm going to stick it out with Skylum and keep Luminar 3 & hope future updates will resolve these issues.  I axed the Adobe stuff last month and I don't want to go back to the subscription based plan.   I'm rooting for you Luminar team. 

    UPDATE: Support wanted me to try all kinds of fixes. We should not have to go through this kind of trouble with this software, now a Luminar 4 is coming out without fixing the most basic problems in the current version.  I didn’t have the above issues with the other software I have reviewed. I received a full refund. 

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    David Brown

    Thank you for the update.

    Please look at it from our perspective.

    Unfortunately because it is so slow I’ve gone back to my previous solution. I paid for v3 which I can’t use, at least not in a way that is productive at all. My purchase was more than 60 days ago so I am stuck without a refund, not to mention I bought Aurora hoping for integration between the apps. Frustrating experience indeed.

    I’m a pretty patient guy and understanding of software development difficulties as I’m a developer myself. And I really like supporting the alternative/up-and-coming solutions. But wow, to make the current version usable just before releasing a new version that is a paid upgrade? Essentially I will get to start using v3 just as v4 comes out? That’s not the kind of ecosystem I want to commit to.

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    K.G. Wuensch

    Jus consider what Maryna has said, it’s basically end of the road for Luminar 3 - just basic maintenance to be expected (and given what full attention meant over the past year, imagine what basic maintenance means) - it‘s out with the old, in with the new „AI will make your images look great“ malarky. What that means can be seen in the horrible defaults in the current Aurora HDR (yuck) or the old supposedly highly crafted RAW conversion of Luminar Neptune (which was outstandingly ugly). The new sky replacement looks so gruesome (having two directions the sun comes from in the same image will always result in an image that will stand out like an amputated thumb) - and that‘s what you‘ll get if you upgrade...

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    Member

    LUMINAR 3 People! This is the real issue from above: „Get it sorted instead of moving on to future products fix your busted products first.“ See, all that cosmetics will not help the root issue, it makes it maybe even slower and worse! WE NEED SPEED! The time of horse and donkey is over, today we have airplanes, some people know, some don't! Aperture of Mac was miles ahead in library functions and speed. I still run it and enjoy the workflow.  Maybe you have to go 5 years back and learn from Aperture right there?!

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    David Kelly

    I just bought a copy of Luminar 3 with the pre-release of Luminar 4 bundled. While the app itself is quite impressive, in terms of what it is capable of, I am already frustrated with it on my first day of using it. Like everyone else in this discussion I'm finding the app terribly slow, even though I have so far only opened 5 images in it.

    I'm running a 2019 27" iMac with 4.2Ghz Core i7 processor, 64GB RAM and a fast SSD. The app should be blisteringly fast on this machine but using it is like wading through mud in lead weighted boots.

    Skylum, do you have any benchmarks to indicate how Luminar 4 will perform compared to Luminar 3? Unless I see some solid evidence that this speed problem will be fixed I'll be asking for my money back.

    Now, back to evaluating Exposure X4 ...

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    Ken Cox

    There is zero chance of you fixing the issues, as you do the same every release, you get your marketing team to big up next vertion get fools like us to pay for the upgrade in the hope that you will keep your word, then you drop the product bugs and all to work on next release, of course you dont drop it entirlky you do the odd tweek   it yet still avoid the issues plaging us all, the slowness, the crashing 

     

    this post proves posted 3 months ago.

     

    Kirk Osborn stated 
     

    Thanks for sharing your feedback with us. We appreciate it.

    Our engineering team is working around the clock to make Luminar better.

     

    so where is this fix aaaaa?   oh Luminar 4 is now being advertised, thats what you was working on how could I had fallen for that one, its ok I knew what you where upto once bitten and the same false promises as before.

     

    People, capture one pro is more expencinve but reliable. Exposure 4 by Alienskin came out with bugs but was fixed as these guys will put you first.

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    Ken Cox

    Hi Helena Carter thanks but I had been doing that ever since release, always promises to sort always non deliver. I think the issue is this product is not meant for photographers with more than a few images, I have over 100.000 it can take over two hours to load. gone get this issue with capture one or exposure 4 so cleary not down to the pc. 

     

    Maybe vertion 4 will be different but I dont really wish to spend out just to be let down again.

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    Ken Cox

    @Skylum Support,

     

    you state

    Some benchmarks that come readily to mind are:

    1. Time to export 1,000 images from a catalogue of size 100,00

    Yet further up you admit 

    Support: That is way too many pictures. Luminar is optimal for around 2000 to 3000. To figure you should start with a catalogue having 100 pics and go from there.

    So by your previous comment it was never intended to be used for pro work. how can you call that a catalogue I can shoot 3k images in a weekend, really what you are saying here is this is not meant for professional use, so why was this not made clear in your sails pitch when selling us this product, why promise for months to fix something that you Cleary do not intend to deliver.

    As for me sending bench marks, I have already sent you screen shots over 5 months ago, stating time started and time ended. All the advice they have ever given is uninstall catalogue and try again,

    I uninstalled software in the end and bought capture one pro a real professional piece of software combined with alien soft exposure 4 it’s a good combination.

    I think at the very least everyone who has been plagued with these issues should be offered version 4 for free, if you do not intend making this a fully working product and are moving on to another version than we should receive that version at no extra cost. Of course it will be just as useless if these issues are not addressed.

    I don’t have the time to bug test your software and send in reports every day and to be fair I payed for this so why should I need to this should have been fully tested before selling to public and if only sutable for small catalogues then that should have been made clear, though not once have I been told this in any contact with support.

    one shoot I took got delayed by three weeks waiting for your promised bug fix.hence buying capture one I’m happy though to assist you my day rate is £60.00 an hour.

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    Cavit Pınar

    A weeık ago I realised that  lightroom subscription is nonsense. I made my research and bought Luminar 3 + Inspiration Looks + Luminar 4 bundle previous week.

    My computer specifications were better than the minimum required which is mentioned on your web site.Lightroom works smoothly on the computer.  My first experience with the Luminar application was too bad. Loading image and getting it ready for edit takes ages. Each action in catalog takes 5 10 15 seconds. Exporting image takes ages. Too boring.  I found myself waiting most of the time.

    After this bad experience I tought that the problem was my PC. I formatted it and installed fresh windows os. I replaced  my comuter rams and disk with the faster ones. Nothing changed. I am dissapointed and I will never buy an application without trying it anymore.

    I paid 99$ for Luminar 3 + Inspiration Looks + Luminar 4 bundle. I want my money back. I red all messages in this topic. I see a loop of a some conversation. Your developer team made changes but it is obvious that nothing changed so far in terms of performance. By the way I did not know that this program is not for professionals. You should exprtess this on you sale page. 

    I am too much dissapointerd. I want my money 99$ back.

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    Member

    Sorry, but your lip confessions make me sick and are in fact proving to be lies. The claim skylum makes has nothing to do with the facts what workflow and performance is concerned. I quit here as it is a waste of time, to write anything more about this issue. Countless people have written but the action is zero improvements. Fancy stuff but no hand no feet that will proceed the performance to make this thing work just and reasonable!

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    R. Takei

    it’s been about a year and six months since I bought luminar and I have to agree that it’s disappointingly laggy. Each raw image takes a minute to load and quite often I’d have to restart the software because the edited images aren’t loading.  I am sorry to say this but I used to look forward to editing photos on other software but with Luminar it feels like a chore.  

    I have been waiting for better updates but the updates haven’t improved the speed of the software. My iMac is a year old so it can’t be problems w my desktop. If there could be other issues that’s causing these issues please let me know. Otherwise, I am tired of having to wait for each picture to load and for each edit to show. I would like a refund.

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