Luminar 3 is Too Slow!! unusable!!

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121 comments

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    Stephan

    I also have the same performance problems with Luminar 4 on a Macbook Pro 13 (2016) with SSD and 16 GB RAM. Catalina 10.15.. Lightroom and Photoshop are working well.

    I installed Luminar 4 yesterday and it is soooooo slow. Unsuable. 

    Export (Fuji RAW files) needs almost 60 seconds for only one picture. Zoom into a picture needs maybe 10-20 seconds until the picture becomes sharp. Changing a slider (for example brighness etc.) takes maybe 5-10 seconds until I see the effect of the change on the picture. 

    If you want we can have a teamviewer session tonight and you can have a look on my Macbook and how slow Luminar 4 is.

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    Bruno Choi

    Surface Pro Windows 10 

    i5-7300U CPU @2.60GHz 2.71GHz

    8GB RAM

    Good enough?

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    Helena Carter

    Hi Bruno,

    Yes, your PC seems compatible with Luminar 3. Please, make sure you have 10GB free disk space. Also, in order to improve the performance, please, try dividing your Library into several Catalogs.

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    Dmytro S.

    Hi Bruno, I am sorry for the inconveniences. Yes, we can issue a refund. Could you please contact our support team at support@skylum.com?

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    Bernd Meyer

    Yes I had the same bad experience on my MacBook Air. Luminar 3 seems to have a serious memory leak. The memory consumption is constantly rising and after some time it starts to swap and freezes my Mac. I also will request a refund.

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    Dmytro S.

    I'd recommend waiting for the next update, as we'll release it within a week. However, if you'd like to get a refund - please contact us via email. 

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    John Nisbet

    Comparing Luminar Flex and Luminar 3 at idle, Flex uses virtually no resources where Lumiar 3 uses 27% of processing power and 5 times the memory; this would leave me to believe the slowdown has something do to with the catalog.  I hope Accent AI 2 will be added to Luminar Flex sometime soon.

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    Kirk Osborn

    Thanks for sharing your feedback with us. We appreciate it.

    Our engineering team is working around the clock to make Luminar better.

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    rebekah link

    I am so sad.. I thought maybe it was my computer, but I have a new 2018 Mac Pro.. Its not just me though, its a whole bunch of people.  I'm so sad, I love Luminar, it is way slower than before. Mine keeps freezing too. Bummer man. Back to Capture One for now I guess.  Hope it can get sorted, you guys have an excellent program for sure.

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    Dmytro S.

    Hi Jeremy, thank you for your feedback! Luminar 3.1.1 is going to be released today in several hours. A major update should be awaited later this summer, we've been already working on it for some time.

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    Jeremy Dinn

    Is 3.1.1 free? Also will there be a cost to to the major update? I just bought this a month or two ago.

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    Angela Andrieux

    Hi Jeremy,

    Yes, the 3.1.1 update is free.

    We do release paid major version upgrades, historically in the fall. Throughout the year we offer several free updates for both performance and functionality. The big difference between our software and the subscription model is that you are under no obligation to purchase the next major version upgrade and your existing software will continue to work, even if you choose not to upgrade.

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    KANG MONSAI

    Hi,

    There are functions in Luminar 3 v3.1.1 many photo  enthusiasts are happy with except its speed, especially its export speed.

    If I have the requisite knowledge, I would re-write Luminar 3 and nitro its export speed to at least, the free Faststone.

    Thanks for the continuous effort to speed things up.

    I will be 68 next June and I find Luminar 3 to be slothfully fast. There must be some super-patient millennials out there :-)

     

     

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    Member

    Still un-usable with latest 3.1.1.330 patch. Just one example:

    Windows

    In thumbnail mode. grab the scrollbar, and move it a couple pages down. Here it takes 5-10 seconds to load the "thumbnails".

    Until you re-engineer the Luminar catalog in Catalog\PreviewCache to be something more efficient (load it into a database instead of independent folders and subfolders of files that need to be read and cached). My previewCache is 700MB, with 55000 files and 32000 folders. 

    Any browsing/moving should be less than 0.5 seconds. Anything more is unacceptable. 

    You should still reverse engineer Picasa, and use them as an example. Even now on ancient hardware, the .db file implementation they use makes Luminar look like a turtle stuck in molasses, stuck in a tarpit stuck in a time bubble.

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    Maryna Skylum

    Hi Juan Torres, Member,

    If you're having any issues with our software, please contact us at support@skylum.com.

    We'll investigate the issue.

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    Yoke Wah Lee

    I share the same experience with Luminar 3 which I have installed to my i5 16GB with 512GB SSD computer. First launch is so unbearably slow building up libraries. Even after completion, the next subsequent launches, I have wait for ages before I can start using it.

    I have it uninstalled for now, I am using Luminar 2018 and Flex until further action has been taken to remedy this.

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    EMMANUEL FIANDINO

    Hello. My Luminar software has serious problems: It closes without warning, is very slow, the software changes display format (it changes from the format with the side photos to mosaic mode). From the third photo record, it is stuck on the record. I can not use it. Yet I have a core i5 / 12GB / SSD evo 850 / Intel 4600HD graphics card. Do you have a solution to offer me because there, I can not use this software anymore

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    David Brown

    I was really hopeful that 3.1.1 would be faster in the way I hoped it would be faster. I have a test library of 9 photos. Opening Luminar is definitely faster now, so kudos on that! However, opening images that I've edited takes anywhere from 5 to 11 seconds, usually on the slower end, before the controls are enabled and the image is ready to edit. Once it is fully loaded and ready edits are pretty snappy.

    I really hope the opening of images will get faster. As it is now it's just not feasible for me to use, and I'm concerned I wasted my money buying into the Skylum ecosystem (with Aurora HDR, too, hoping for tight integration).

     

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    Maryna Skylum

    Hi Clinton,

    Please, contact us at support@skylum.com. We'll investigate the issue in a more detailed way.

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    Helena Carter

    Hi Mike,

    We're constantly improving Luminar 3 performance and the new update will be released within a week.

    However, if you're facing any issues with Luminar 3, please contact our Support Team via this form https://skylum.com/support

    They will gladly assist you.

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    Jeremy Dinn

    What is this update going to feature, and what version is it?

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    Angela Andrieux

    Hi Jeremy,

    The next update will be Luminar 3.1.2. The update notes will be available to the public upon launch.

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    Jeremy Dinn

    Thanks!

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    Kate Williams

    Hi Ryan,

    Please do not hesitate to get in touch with our support team at https://skylum.com/support so that we could look into your particular case in a more detailed way.

    @Matt - thank you for sharing your feedback. We'll keep improving and hope that you will give our software a chance in the future. You may run a free trial and if you ever need to extend it, please, contact us at https://skylum.com/support 

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    Helena Carter

    Hi Emmanuel, 

    I see that you have accidentally replied to the address which doesn't receive incoming email.

    Please, make sure to contact us once again via this form and we will be glad to help you:

    https://skylum.com/support

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    Gotthardt Lab

    Same problems!

    Lightroom is a little faster in calculating the previews but at least it stores them with the library, so reload is much faster.

    Terribly irritating is the lack of an update on the thumbnails (Filmstrip), so it is really difficult to see how well fixeded images match.

    Multiple crashes on a notebook with i7-6700 and 16 GB RAM (Windows 10 pro, all updates and Lumiar 3.1.2).

     

    As the crashes are so frequent and the lack of responsiveness so obvious, maybe this should be prioritized versus introducing features like "on this day"...

     

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    Helena Carter

    Hi,

    For everyone who are facing issues with Luminar 3:

    We're collecting feedback on Luminar 3 performace, so please contact our Support Team via this form so we could look deeper: https://skylum.com/support

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    Pavan Lanka

    @Ken Cox,

    I am a little confused with your post.

    My point about benchmarks was for Skylum and not for a user like you or me. They always claim that the release will have improvements and they should show that improvements with tests they have themselves performed.

    If the release notes themselves contain details of how the software runs for me it is a good indication that they are serious about fixing this.

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    Helena Carter

    Hi Stefano,

    Please, contact us via https://skylum.com/support to request a refund or if you want us to troubleshoot the issue further.

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    Kirk Osborn

    Hi. Please contact us via https://skylum.com/support and we will figure something out.

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